Hailey Gonzalez
Oceanside,CA
Overview
6
6
years of professional experience
Work History
Second Assistant Manager
Zumiez
Montebello
11.2022 - 01.2024
- Handled cash transactions accurately, ensuring proper accounting procedures were followed at all times
- Helped manage inventory levels by conducting regular audits and placing orders as needed
- Worked closely with the management team to develop strategies for improving overall business performance
- Supported visual merchandising efforts, creating attractive displays that showcased products effectively.
Sales Associate
Shoe Crush
Montebello
09.2021 - 11.2023
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust
- Prepared and submitted reports to keep management informed of sales activities and progress
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers
- Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes
- Increased store sales by effectively upselling products and suggesting complementary items to customers
- Supported store cleanliness standards by regularly organizing shelves, cleaning surfaces, sweeping, and mopping the floor space.
Key Holder
Cotton On
Montebello
07.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Supported administrative tasks such as filing and mail handling, for more efficient office workflow
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store
- Trained and supervised new employees to apply best practices in customer and store operations.
Receptionist
Economy Office Supply
Glendale
01.2018 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Supported administrative tasks such as filing and mail handling, for more efficient office workflow
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store
- Trained and supervised new employees to apply best practices in customer and store operations.
Education
High School Diploma -
Cantwell-Sacred Heart of Mary
Montebello, CAAssociate Professional In Human Resources - Business
Medcertify
Louisville, KY08.2024
Skills
- Customer experience focus
- Staff Training and Development
- Delegation and Supervision
- Goal Setting and Achievement
- Customer Relations
Timeline
Second Assistant Manager
Zumiez
11.2022 - 01.2024
Sales Associate
Shoe Crush
09.2021 - 11.2023
Key Holder
Cotton On
07.2021 - 11.2022
Receptionist
Economy Office Supply
01.2018 - 06.2020
High School Diploma -
Cantwell-Sacred Heart of Mary
Associate Professional In Human Resources - Business
Medcertify