Hailey Goode
Peoria,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Airbnb Host
Self
04.2021 - Current
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Communicated with international guests in [Language] and [Language], translating property features and amenities and closing over $[Amount] rental sales annually.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Rental Property Manager
Self
04.2013 - 04.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained sufficient number of units market-ready for lease.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Network Marketing Professional
Plexus Worldwide
02.2018 - 12.2020
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Distributed advertising and marketing collateral to store locations.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Demonstrated consistent track record of overachieving sales quotas.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by [Number]%.
Front Desk Receptionist
Buckley Veterinary Hospital
04.2014 - 05.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
No Degree - English Language And Literature
Green River Community College
Auburn, WANo Degree - Psychology
Pierce College
Puyallup, WAHigh School Diploma -
Enumclaw High School
Enumclaw, WA06.2009
Skills
- Rental Sales
- Inventory Control
- Issue Resolution
- Customer Retention
- Property Assessments
- Tenant Relations
- Property Showing
- Rental Management
- Active Listening
- Collect Payments
- Room Turnover
- Construction Project Oversight
- Staff Maintenance
- Serve Customers
- Out of Hours Calls
- Oversee Maintenance
Timeline
Airbnb Host
Self
04.2021 - Current
Network Marketing Professional
Plexus Worldwide
02.2018 - 12.2020
Front Desk Receptionist
Buckley Veterinary Hospital
04.2014 - 05.2015
Rental Property Manager
Self
04.2013 - 04.2021
No Degree - English Language And Literature
Green River Community College
No Degree - Psychology
Pierce College
High School Diploma -
Enumclaw High School
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