Hailey Grabher
Murfreesboro,TN
Summary
Dependable, fast learner looking to obtain an entry level position where customer service skills can be used to help the customer's experience be a positive one.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
State Collection Inc.
03.2023 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries, resulting in positive feedback from patients.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to approximately 50 callers a day by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Sales Associate
Mister Car Wash
06.2023 - 01.2024
- Provided customers with knowledge of all products and built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained the appearance of the property by clearing any debris or trash.
- Ensured trash bins and vacuum stations are tidy.
- Safely guided customers onto the tunnel track and operated the terminal to send them on their correct wash.
- Completed closing procedures including scrubbing tunnel walls and pressure washing tunnel floors in less than 2 hours.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier & Sales Associate
Spencer’s Gifts
10.2022 - 06.2023
- Welcomed customers and helped customers complete purchases, locate items, and join reward programs.
- Consistency achieved sales goals and up sale on promotional items.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
Cashier & Floor Associate
Dollar Tree
10.2021 - 04.2022
- Maintain exceptional customer service standards
- Handle sales transactions and cash transactions
- Answer customer enquiries
- Manage store inventory
- Maintain store cleanliness
- Ensure all store policies and procedures are followed
Assistant Manager Trainee
Domino’s
01.2021 - 07.2021
- Prepped the store for opening shift the next day
- Communicated with customers about custom and unique orders, answered questions confidently
- Followed sanitary procedures for safe food preparation and presentation
- Resolved complaints swiftly and professionally
- Cross-trained to fulfill the requirements for multiple tasks
- Keep store clean and presentable
- Handled currency transactions quickly and accurately
- Trained customer service representatives in detail and corrected their mistakes with encouragement
Education
General Education - General studies
Riverdale Highschool
Murfreesboro, TN05.2020
Skills
- Collaborative work style
- Adaptability
- Ability to quickly learn and retain new information
- Well mannered
- Professional in all communications and interactions
- Intermediate to advanced computer skills
- Ability to handle difficult customers
- Sincerity
- Medical terminology and billing knowledge
- Patient confidentiality
- HIPAA Compliance
Timeline
Sales Associate
Mister Car Wash
06.2023 - 01.2024
Healthcare Customer Service Representative
State Collection Inc.
03.2023 - Current
Cashier & Sales Associate
Spencer’s Gifts
10.2022 - 06.2023
Cashier & Floor Associate
Dollar Tree
10.2021 - 04.2022
Assistant Manager Trainee
Domino’s
01.2021 - 07.2021
General Education - General studies
Riverdale Highschool
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