Hailey Gunby
Overview
9
9
years of professional experience
1
1
Certification
Work History
Enterprise Digital Marketing Account Manager
Olly Olly
04.2024 - Current
- Presented detailed reports on campaign performance to clients, highlighting successes and areas for improvement.
- Negotiated favorable contracts with vendors and media partners, securing cost-effective advertising placements for clients.
- Mentored junior account managers on best practices in digital marketing strategy development and implementation.
- Oversaw successful website redesigns for multiple clients, enhancing UX/UI while maintaining brand consistency across platforms.
Enterprise Sales and Operations Manager
Brightwheel
09.2022 - 04.2024
- Managed a porfolio of 15 enterprise accounts in the state of Texas
- Analyzed data within the Customer Success department and collaborated with multiple teams to optimize revenue operations performance
- Completed the Salesforce Operations Management certification to better help with identifying and improving processes within customer success
Customer Success Manager Lead
Brightwheel
09.2020 - 11.2022
- Managed a team of 10 individual contributors
- Created new training strategies and implemented them with 10 new CSMs, which resulted in a 20% increase in goal attainment during the ramp up period
- Continued to manage enterprise accounts and mainted relationships with multiple channel partners
- Began to take interest in the operations side of things and worked alongside our operations manager to learn the role and expand my knowledge and skillset
Senior Customer Success Manager
Brightwheel
08.2019 - 09.2020
- Managed a portfolio of 600 accounts in which I was in charge of renewals, retention, and upselling
- Maintained a 92% client retention rate
- Consistently hit 150% goal attainment monthly
- Named Customer Success Manager of the quarter for Q1, Q2, and Q3 in 2020
- Promoted to Senior Customer Success Manager after 8 months
Enterprise Sales Development Representative
Louis Vuitton
01.2016 - 04.2018
Skills
- Account Management
- People Leadership
- Data Analysis
- CRM Software
- Partner Relationship Management
- Enterprise Sales
- Strategic Selling
- Full Cycle Sales
Certification
- Salesforce Operations Management
- Customer Success Management
- SaaS and B2B Sales Certification
Timeline
Enterprise Digital Marketing Account Manager
Olly Olly
04.2024 - Current
Enterprise Sales and Operations Manager
Brightwheel
09.2022 - 04.2024
Customer Success Manager Lead
Brightwheel
09.2020 - 11.2022
Senior Customer Success Manager
Brightwheel
08.2019 - 09.2020
Enterprise Sales Development Representative
Louis Vuitton
01.2016 - 04.2018
- Salesforce Operations Management
- Customer Success Management
- SaaS and B2B Sales Certification
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