Hailey Gunn
Longmont,CO
Summary
Dynamic and dedicated restaurant professional with extensive experience at Pho Huong Viet, excelling in customer service and order management. Skilled in safe food handling and adept at resolving customer complaints, fostering loyalty and satisfaction. Proven ability to maintain high standards of cleanliness and organization in fast-paced environments. Work well independently or as a team-member. Professional, courteous, and exceptional in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Pho Huong Viet
09.2023 - 04.2025
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kitchen Staff Member
A & W Fast Food Restaurant
04.2021 - 09.2021
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Camp Kitchen Staff/Cook
CA Lion’s Camp Pacifica
06.2019 - 10.2020
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Adjusted recipes based on ingredient availability or customer request.
- Prepared and served various food items in fast-paced summer camp environment.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma -
Autonomy Plus Academy
Ahwahnee, CA05-2020
Skills
- Table management
- Food and beverage pairings
- Special dietary requirements
- Order taking
- Cash handling
- Cleaning and sanitizing
- Adaptability and flexibility
- Customer complain resolution
- Quality control
- Professional appearance
- Menu presentation
- Safe food handling
- Station stocking
- Payment processing
- Menu recommendations
- Team collaboration
- Exceptional communication
- Drink preparation
- Menu memorization
- Order management
- Point of sale (POS) system operations
- Customer satisfaction
- Table setting
- Order accuracy
- Customer service
- Food safety
- Guest service
- Food station setup
- Organization
- Efficient service
- Hospitality and accommodation
- Dining customer service
- Table setting arrangements
- Dish preparation
- Allergy awareness
Timeline
Restaurant Server
Pho Huong Viet
09.2023 - 04.2025
Kitchen Staff Member
A & W Fast Food Restaurant
04.2021 - 09.2021
Camp Kitchen Staff/Cook
CA Lion’s Camp Pacifica
06.2019 - 10.2020
High School Diploma -
Autonomy Plus Academy
Similar Profiles
Duc Bang Luu (Ben)Duc Bang Luu (Ben)
Restaurant Manager at Pho Huong Viet SaigonRestaurant Manager at Pho Huong Viet Saigon
Hieu NguyenHieu Nguyen
Part-time Waiter at Pho Huong VietPart-time Waiter at Pho Huong Viet
Vi Hoang LyVi Hoang Ly
Cook at Blue Ginger Viet Kitchen And BarCook at Blue Ginger Viet Kitchen And Bar