Hailey Gutierrez
Scottsdale
Summary
Dedicated hospitality professional with extensive experience delivering exceptional guest service in fast-paced restaurant environments. Skilled in guest relations, team collaboration, and multitasking to ensure a seamless, enjoyable dining experience. Proven ability to manage front-of-house operations, maintain a welcoming atmosphere, and handle customer needs with professionalism.
Overview
5
5
years of professional experience
Work History
Claims Examiner
Swift Transportation
Phoenix
04.2023 - Current
- Accurately processed and resolved claims within a 120-day deadline.
- Serve as a dedicated claims adjuster for a portfolio of five key clients, managing all aspects of their claim processes.
- Coordinate with operations to investigate claim issues, ensuring accurate resolution, and continuous process improvement.
Brand Ambassador
Diamond Promotions
Phoenix
09.2022 - Current
- Increased customer engagement and product visibility by proactively promoting alcoholic beverages across diverse establishments and events.
- Promoted alcoholic beverages by setting up product displays and educating patrons on brand features during tastings, resulting in increased customer engagement and sales.
- Served patrons accurate legal sampling sizes to ensure compliance with alcohol service regulations.
Restaurant Hostess
Ohso Brewery
Gilbert
03.2022 - 03.2023
- Greet guests upon arrival, and help seat them quickly and efficiently.
- Help servers by bringing food and drinks to tables, and clearing dishes.
- Answer any guests' questions.
- Regularly clean and organize the host stand and menus.
Claims Adjuster
Bank of America
Phoenix
10.2020 - 04.2023
- Investigate and process claims related to Zelle transactions and scam incidents, ensuring accuracy and compliance with company policies.
- Collaborate with internal teams, such as fraud prevention and operations, to resolve complex cases efficiently.
- Review claim documentation and transaction histories to identify fraudulent activities, and validate claim legitimacy.
- Adhere to strict timelines to process claims promptly, while ensuring high-quality case management.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05-2015
Skills
- Claims processing
- Customer service
- Brand promotion
- Product knowledge
- Visual merchandising
- Staff training
- Guest relations
- Table management
- Menu knowledge
Timeline
Claims Examiner
Swift Transportation
04.2023 - Current
Brand Ambassador
Diamond Promotions
09.2022 - Current
Restaurant Hostess
Ohso Brewery
03.2022 - 03.2023
Claims Adjuster
Bank of America
10.2020 - 04.2023
High School Diploma -
Mountain Pointe High School
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