Hailey Hacker
Greenwood,United States
Summary
•CNA -Collaborated with nurses and other medical staff to ensure the best patient care. Assisted patients with activities of daily living such as bathing, dressing, grooming and toileting. Monitored patient vital signs, including blood pressure, temperature, and pulse. Provided emotional support and comfort to patients. Maintained a clean and sanitized environment for patient care. Assisted in bedside procedures as needed. Provided patient education regarding disease prevention, treatments, and safety.
•Pharmacy Technician- Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills in any role.Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Franklin, IN
10.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
CNA
Altra Home Care
Greenwood, IN
05.2024 - 10.2024
- Facilitated daily living tasks including dressing, toileting, and showering.
- Providing support for mobility, including transfers, positioning, and assistance with walking or using aids like canes or walkers.
- Ensured adequate nutrition and hydration through meal preparation and feeding assistance.
- Maintaining a clean, safe, and organized living environment for the client.
- Performing light housekeeping tasks such as laundry, vacuuming, dusting, washing dishes, and changing bed linens.
- Running errands, such as grocery shopping or picking up prescriptions
- Promoted social connectivity by reducing isolation through engaging interactions.
- Provided comfort and positive reinforcement to clients and their families.
- Monitoring and recording vital signs such as pulse, temperature, and blood pressure.
- Monitoring and reporting any changes in the client's physical or mental condition to the supervising healthcare professional.
- Supported proper medication intake under supervision of healthcare professionals.
- Assisting with simple prescribed exercises or the use of braces or artificial limbs.
- Changed dressings and applied treatments as instructed.
CNA
Forest Creek Village
Indianapolis, IN
12.2022 - 05.2024
- Delivered patient care in accordance with physician orders and the facility's clinical standards of practice
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and toileting
- Monitored patient vital signs and reported any changes to the nursing staff
- Documented patient observations and interventions accurately and in a timely manner
- Provided emotional support to patients and families
- Maintained a safe and clean environment for patients and staff
Education
High School Diploma - undefined
Greenwood Community High School
06.2023
Certificate - CNA
Central Nine Career Center
Glenwood, IN06.2023
Skills
- Patience
- Vital Signs
- Home Care
- Dementia Care
- Alzheimer's Care
- Patient Care
- Cleaning
- Senior Care
- Infection Control Training
- CPR
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Healthcare regulations
- Advanced math skills
- Staff development
- Bathing assistance
- Attention to detail
- Feeding assistance
- Basic life support
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Emergency response
- Complex Problem-solving
- Wound care
- Flexibility and adaptability
Certification
- November 2022
- CNA | Central Nine Career Center
- Obtained CNA license through Central Nine Career Center by completing clinicals and successfully passing the state exam
Timeline
Pharmacy Technician
CVS Pharmacy
10.2024 - Current
CNA
Altra Home Care
05.2024 - 10.2024
CNA
Forest Creek Village
12.2022 - 05.2024
High School Diploma - undefined
Greenwood Community High School
Certificate - CNA
Central Nine Career Center