Hailey Hagadorn
Waddell,AZ
Summary
Seasoned Sales Support Specialist offering strong background in sales strategy development, customer relationship management, and sales data analysis. Possess solid skills in cross-functional team coordination, problem-solving, and strategic planning. Demonstrated ability to boost sales through effective support services and innovative solutions. Committed to improving overall business processes and building continuous client relationships.
Overview
8
8
years of professional experience
Work History
Sales Support Specialist
IES Communications, LLC
Tempe, AZ
02.2022 - 03.2025
- Hailey assists in strategizing the overall structure of our Prequalification, RFI, and RFP/RFQ responses. She has a strong attention to detail, identifying and clarifying objectives to produce quality responses by following writing standards, including readability, consistency, and tone. In addition, she assists in state contracts, dealer setup, Avetta, Building Connected, and developing project-based documentation.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Entered data into spreadsheets to track customer interactions and project progress.
- Adhered to established policies and procedures when handling customer information.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Produced sales documents, finalized deals and filed records.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Collaborated with marketing teams to develop effective campaigns targeting specific audiences.
Sales Manager
Shooter’s World
Phoenix, AZ
11.2018 - 02.2022
- Managed cash deposits up to $10,000 with zero discrepancies.
- Provided product and service consultations, utilizing upselling techniques to drive sales.
- Assisted an average of 30 customers per day, addressing inquiries and locating products.
- Collaborated with the sales team to achieve and frequently exceed group sales targets.
- Built and maintained strong relationships with peers and upper management to align with company goals.
- Assisted customers in finding firearm-related items and checked inventory at other locations.
- Served as a knowledgeable resource for both customers and coworkers regarding products, services, and company policies.
- Assigned tasks strategically to optimize team performance and efficiency.
- Set ambitious goals for employees to encourage achievement and exceed business targets.
- Conducted market research and provided competitor insights to management.
- Established and nurtured relationships with key clients while maintaining a loyal customer base.
- Trained, coached, and mentored junior sales personnel for long-term success.
- De-escalated customer concerns with a calm, solutions-oriented approach.
- Supported sales team members in their professional growth and development.
- Delivered exceptional customer service to ensure customer satisfaction and repeat business.
Assistant Manager
Pet Club
Surprise, AZ
12.2016 - 01.2018
- Started as a Sales Floor Associate, advising customers on pet care essentials.
- Advanced to Assistant Manager in April 2018, showcasing proficiency in the pet industry.
- Conducted job interviews, trained new employees, and managed daily store operations.
- Placed supply orders, maintained inventory accuracy, and reconciled discrepancies to ensure stock availability.
- Managed cash register tills, processed payroll, and communicated with regional offices weekly.
- Oversaw a fast-paced environment requiring multitasking, problem-solving, and working under pressure.
- Delegated daily tasks to team members to optimize productivity and ensure top-quality customer service.
- Collaborated with the Store Manager to develop strategies for achieving sales and profitability goals.
Education
High School -
Willow Canyon Highschool
Surprise, AZ2016
Estrella Mountain Community College
Litchfield ParkSkills
- Hardworking
- Easily Adapt to Change
- Work Under Pressure
- Product and Service Sales
- Learning Strategies
- Sales Expertise
- Processing Item Returns
- Accurate Money Handling
- Merchandising
- Listening Skills
- Customer Contact
- Adapt to Diverse Groups
Timeline
Sales Support Specialist
IES Communications, LLC
02.2022 - 03.2025
Sales Manager
Shooter’s World
11.2018 - 02.2022
Assistant Manager
Pet Club
12.2016 - 01.2018
High School -
Willow Canyon Highschool
Estrella Mountain Community College