Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hailey Han

Irvine,CA

Summary

Dynamic sales associate skilled in enhancing customer satisfaction and driving sales through effective communication and product knowledge at YS Health. Proficient in CRM utilization and relationship building to achieve targets. Additionally, I am an experienced accounting assistant with expertise in accounts payable and receivable management, and financial forecasting at Irvine Valley College. Talented in error identification and correction for accurate reporting, and committed to team objectives and company development.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate

YS Health
Cypress, California
11.2020 - 11.2022
  • Guided customers in product selection, and offered recommendations.
  • Accurately processed sales transactions using CRM systems.
  • Resolved customer inquiries swiftly to ensure satisfaction.
  • Promoted new products and special offers through engaging activities.
  • Collaborated with the sales team to achieve targets.

Customer Representative

Woori Investment
Seoul, Korea
12.2006 - 05.2014
  • Resolved customer inquiries and complaints promptly to enhance satisfaction and retention.
  • Trained new staff on company policies and customer service standards.
  • Utilized CRM systems to track feedback and improve service quality.
  • Collaborated with team members to optimize service delivery processes.
  • Assisted clients with account setup and transaction processing efficiently.
  • Conducted follow-ups to ensure ongoing customer satisfaction.
  • Performed data entry tasks as required for operational efficiency.
  • Developed positive relationships through friendly interactions with customers.

Education

Bachelor of Arts - Performing Arts

Chongshin University
Seoul, Korea
02-2000

Skills

- Customer relationship management
- Product knowledge
- Point-of-sale systems
- CRM utilization
- Effective communication
- Data entry
- Multi-tasking strength

Certification

  • Certificate of Achievement in Accounting
  • Certificate of Proficiency in Financial Accounting
  • Certificate of Proficiency in Financial/ Managerial Accounting
  • Certificate of Proficiency in Computerized Accounting
  • Certificate of Proficiency in Payroll

Languages

Korean
Native/ Bilingual

Timeline

Sales Associate

YS Health
11.2020 - 11.2022

Customer Representative

Woori Investment
12.2006 - 05.2014

Bachelor of Arts - Performing Arts

Chongshin University

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Hailey Han