Hailey Hawkins
Horn Lake,MS
Summary
Equipment Operator with over 6 years of experience, adept at maintaining optimal performance and safety standards. Showcased innovative problem-solving skills at PFS Web, enhancing efficiency in exception handling processes. Proven adaptability and strong work ethic were essential in quality control roles at FedEx and Amazon. Exceptional communication and critical thinking abilities led to the development of new quality assurance testing methods. Strives for continual improvement while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Equipment Operator
FedEx
Memphis, TN
06.2022 - 03.2023
- Ensure all equipment is properly maintained and in good working condition to ensure optimal performance and prevent breakdowns.
- Maintained strong communication skills and a high level of situational awareness when operating equipment to ensure the safety of personnel and materials, following signals from ground crew and other operators, preventing dangerous interactions or missed cues.
- Ability to operate specialized FedEx equipment and vehicles ensuring the proper loading and unloading of ULDS from aircraft preventing damage and ensuring safe transportation of materials efficiently and safely.
Returns Processor
Amazon
Horn Lake, MS
07.2021 - 06.2022
- Evaluated orders by checking for appropriate product specifications, labels, and packaging and making adjustments.
- Contribute to the development of new quality assurance testing methods and protocols to ensure the accuracy and integrity of products.
- Received, logged, and tracked all returned items according to established procedures.
Exceptions Handler
PFS Web
Southaven, MS
02.2019 - 07.2021
- Identify areas of improvement in exception handling processes and develop and implement solutions to enhance efficiency and accuracy
- Develop and maintain a database of exception patterns and resolutions to assist in troubleshooting and problem-solving
- Matched orders with invoices fixing errors and recorded required information.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Sales Associate
GUESS Factory
Southaven, MS
10.2017 - 02.2019
- Develop and maintained strong relationships with existing customers.
- Answered incoming telephone calls to provide store, products and services information.
- Provide exceptional customer service and resolve customer inquiries and issues in a timely manner to ensure customer satisfaction.
- Collaborate with the sales team to develop effective strategies and tactics to achieve sales targets and increase revenue.
Education
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MS05-2019
Skills
- Materials Transportation
- Computer literacy/technological skills
- Communication
- Strong Work Ethic
Timeline
Equipment Operator
FedEx
06.2022 - 03.2023
Returns Processor
Amazon
07.2021 - 06.2022
Exceptions Handler
PFS Web
02.2019 - 07.2021
Sales Associate
GUESS Factory
10.2017 - 02.2019
High School Diploma -
Lake Cormorant High School
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