HAILEY HEARD
Odessa,TX
Overview
10
10
years of professional experience
Work History
Operations Manager
LEAD WRECKER AND RECOVERY
ODESSA, TX
08.2022 - Current
- Collaborated with owner and staff on long-term strategic planning initiatives for the organization.
- Developed and implemented operational procedures to ensure quality standards are met within the company
- Established effective relationships with vendors/lienholders to negotiate pricing and contracts.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular reviews of existing policies and procedures for all drivers and staff for continuous improvement opportunities.
- Resolved vendor/ lienholder complaints in a timely manner while ensuring customer/vendor satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Performed cost analysis to determine budget requirements.
Management Assistant
NWA Admins
Bentonville, AR
09.2020 - 03.2022
- Developed project plans by coordinating tasks among various departments.
- Researched new products or services that could benefit the organization.
- Monitored progress on projects and identified potential issues or delays before they occurred.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Developed procedures manuals outlining standard operating practices within the department.
- Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
Assistant Director
Little Einstein Montessori School
Bentonville, AR
01.2015 - 05.2020
- Provided guidance to teachers and staff in resolving complaints.
- Maintained close relationships with parents and teachers while managing expectations.
- Created training materials for new employees on company policies and procedures.
- Ensured compliance with safety regulations among all personnel.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Established standards of excellence for teachers and staff throughout the organization.
- Monitored staff performance, provided feedback and conducted annual reviews.
Education
High School Diploma -
Pea Ridge High School
Pea Ridge, AR05-2005
Skills
- RDN
- CLEARPLAN
- RECOVERY CONNECT
- BILLING
- REPO SYSTEMS
- RMP
- DRN
- HANDLING PERSONAL PROPERY
- CHECKING IN CARS
- HANDLING TRANSPORT
- SCHEDULING AND RELEASING PR/PP/TRANSPORT
- SKIP TRACING
- RUNNING CAMERA CAR
- OPERATING CAMERA SYSTEMS
TOWING
OMADI
DISPATCH ANYWHERE (TRAINING IN THIS PROGRAM)
HANDLING THIRD PARTY DISPATCHING
Timeline
Operations Manager
LEAD WRECKER AND RECOVERY
08.2022 - Current
Management Assistant
NWA Admins
09.2020 - 03.2022
Assistant Director
Little Einstein Montessori School
01.2015 - 05.2020
High School Diploma -
Pea Ridge High School