Overview
Work History
Education
Skills
Timeline
Generic

HAILEY HEARD

Odessa,TX

Overview

10
10
years of professional experience

Work History

Operations Manager

LEAD WRECKER AND RECOVERY
ODESSA, TX
08.2022 - Current
  • Collaborated with owner and staff on long-term strategic planning initiatives for the organization.
  • Developed and implemented operational procedures to ensure quality standards are met within the company
  • Established effective relationships with vendors/lienholders to negotiate pricing and contracts.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Conducted regular reviews of existing policies and procedures for all drivers and staff for continuous improvement opportunities.
  • Resolved vendor/ lienholder complaints in a timely manner while ensuring customer/vendor satisfaction remains at optimal levels.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Performed cost analysis to determine budget requirements.

Management Assistant

NWA Admins
Bentonville, AR
09.2020 - 03.2022
  • Developed project plans by coordinating tasks among various departments.
  • Researched new products or services that could benefit the organization.
  • Monitored progress on projects and identified potential issues or delays before they occurred.
  • Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
  • Developed procedures manuals outlining standard operating practices within the department.
  • Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.

Assistant Director

Little Einstein Montessori School
Bentonville, AR
01.2015 - 05.2020
  • Provided guidance to teachers and staff in resolving complaints.
  • Maintained close relationships with parents and teachers while managing expectations.
  • Created training materials for new employees on company policies and procedures.
  • Ensured compliance with safety regulations among all personnel.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Established standards of excellence for teachers and staff throughout the organization.
  • Monitored staff performance, provided feedback and conducted annual reviews.

Education

High School Diploma -

Pea Ridge High School
Pea Ridge, AR
05-2005

Skills

  • RDN
  • CLEARPLAN
  • RECOVERY CONNECT
  • BILLING
  • REPO SYSTEMS
  • RMP
  • DRN
  • HANDLING PERSONAL PROPERY
  • CHECKING IN CARS
  • HANDLING TRANSPORT
  • SCHEDULING AND RELEASING PR/PP/TRANSPORT
  • SKIP TRACING
  • RUNNING CAMERA CAR
  • OPERATING CAMERA SYSTEMS

TOWING

OMADI

DISPATCH ANYWHERE (TRAINING IN THIS PROGRAM)

HANDLING THIRD PARTY DISPATCHING

Timeline

Operations Manager

LEAD WRECKER AND RECOVERY
08.2022 - Current

Management Assistant

NWA Admins
09.2020 - 03.2022

Assistant Director

Little Einstein Montessori School
01.2015 - 05.2020

High School Diploma -

Pea Ridge High School

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HAILEY HEARD