Summary
Work History
Education
Skills
Timeline
Generic

Hailey Hearney

Roseville,CA

Summary

Previously had year and a half experience at Skyzone in Roseville demonstrating competence in all positions. Skilled in coordinating, sales, hosting, food service, and overseeing children safety. Providing high levels of customer service and creating a safe and enjoyable experience for all.

Work History

Front Desk

Sky Zone Trampoline Park
Roseville, CA
  • Greeted customers and explained in detail what each of our memberships provided.
  • Identified opportunities for cross-selling products based on customers' needs and preferences.
  • Kept up-to-date knowledge for current promotions.
  • Processed customers' payments using point-of-sale terminals.
  • Answered incoming phone calls, took messages, and informed customers of who to contact based on their needs.

Party Host

Sky Zone Trampoline Park
Roseville, CA
  • Introduced myself to the booking customer and provided them with information for their party.
  • Created a fun and engaging experience for the guest of honor through conversation and/or activities.
  • Ensured party guests and parents had a relaxing and stress-free atmosphere.
  • Served parties of 10-40 guests, food, drinks, and dessert.
  • Adapted quickly to last-minute changes/challenges, maintaining composure under pressure.
  • Set up decorations and place settings, and clean up of party space after party's complete.

Cafe Worker

Sky Zone Trampoline Park
Roseville, CA
  • Took, prepared, and served food orders.
  • Restocked and organized cafe items, such as utensils, drinks, and food, during slow periods.
  • Cleaned tables in the dining area before and after customer seating.

Trampoline Monitor

Sky Zone Trampoline Park
Roseville, CA
  • Monitored trampoline platforms, ensuring that all rules and safety guidelines were followed.
  • Responded quickly to any injury or emergency situations based on company's procedures and protocols.
  • Engaged with customers to ensure a fun experience for all and build clientele.

Party Coordinator

Sky Zone Trampoline Park
Roseville, CA
  • Ensured all guests had a fun experience by providing excellent customer service throughout the party/event.
  • Worked alongside customers to confirm party details, explain the party itinerary, accommodate for customers' requests, and answer any questions or concerns prior to the party.
  • Organized and coordinated party supplies, decorations, scheduling, notes, and confirmations for parties.
  • Ensured party hosts were providing high levels of service to our customers.
  • Handled payment transactions with customers.

Education

High School Diploma -

Westpark High School
Roseville, CA
06-2023

Skills

  • Event planning
  • Handling and serving food
  • Customer service
  • Sales
  • Organization of bookings and schedules
  • Handling money transactions through point of sale
  • Cleaning and setup

Timeline

Front Desk

Sky Zone Trampoline Park

Party Host

Sky Zone Trampoline Park

Cafe Worker

Sky Zone Trampoline Park

Trampoline Monitor

Sky Zone Trampoline Park

Party Coordinator

Sky Zone Trampoline Park

High School Diploma -

Westpark High School

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Hailey Hearney