Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Held

Sandusky,OH

Summary

Proven leader and effective communicator, I significantly enhanced service efficiency and guest satisfaction at Gideon Owen Wine Company. Expert in team coordination and customer service, I excel in fast-paced environments, ensuring top-notch dining experiences. Skilled in both restaurant experience and fostering a welcoming atmosphere, my approach consistently results in seamless event execution and improved team performance.

Overview

4
4
years of professional experience

Work History

Head Hostess

Gideon Owen Wine Company
01.2023 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Restaurant Hostess & Busser

Dock's Beach House
07.2022 - 09.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Food and Beverage Associate

CR Juices Health Bar & Cafe
08.2020 - 05.2021
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.

Education

High School Diploma -

Fremont Ross High School
1100 North St, Fremont, OH 43420
05.2023

Skills

  • Leadership
  • Open-minded learner
  • Communication skills
  • Restaurant experience
  • Customer service
  • Team work skills
  • Time management
  • Active listener

Timeline

Head Hostess

Gideon Owen Wine Company
01.2023 - Current

Restaurant Hostess & Busser

Dock's Beach House
07.2022 - 09.2023

Food and Beverage Associate

CR Juices Health Bar & Cafe
08.2020 - 05.2021

High School Diploma -

Fremont Ross High School

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Hailey Held