Summary
Overview
Work History
Education
Skills
Timeline
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HAILEY HELGESON

Summary

Admin Tech. is offering success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations, and staying positive.

Overview

9
9
years of professional experience

Work History

Host

Feather & Flour
08.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Barista

Little Susitna Coffee Shop
08.2021 - 10.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, and stocked supplies.
  • Made sure each customer was satisfied with our service.
  • Maintained regular and consistent attendance and punctuality.

Administrative Technician

Delta Constructors
01.2018 - 10.2020
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Established responsible curriculum by creating master schedules and became key player in professional development.
  • Wrote reports outlining results to facilitate management decision making.
  • Created and updated excel spreadsheets detailing latest information regarding Delta's man- camps and company's roster.
  • Tracked outgoing and incoming money of Delta's man-camps.
  • Completed and analyzed reports to decide where improvements could be made.
  • Assisted with employee onboarding, preparing necessary paperwork and orienting new hires to company safety polices.
  • Help manage maintenance and help maintain all Delta's properties.
  • Managed all of Delta's transportation for all employee's and their housing.

Cleaning Crew Member

Mat- Su Regional Hospital
08.2017 - 12.2017
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Sanitized frequented areas and equipment using approved supplies.

Physical Therapist Assistant

Chugach Physical Therapy
02.2017 - 08.2017
  • Contributed to patient care plan development and monitoring in outpatient setting.
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Administered simple range of motion exercises.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.

Laborer Worker

Delta Constructors
06.2015 - 08.2016
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Measured, cut and laid out materials based on individual job requirements.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Used a variety of tools to complete minor construction jobs.
  • Improved worksite efficiency by consistently maintaining a clean and organized work area.
  • Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
  • Organized materials, tools, and equipment to supply team members.
  • Gathered and removed debris and discarded material upon final completion of construction project.
  • Promoted environmental responsibility by properly disposing of waste materials according to regulations and company guidelines.

Education

Some College (No Degree) -

Southwestern Oregon Community College
Coos Bay, OR

Skills

  • Strategic Planning
  • Financial oversight
  • Training and development
  • Experience in leadership
  • Multitasking
  • Time management
  • Flexible
  • Reporting and documentation
  • Open-minded
  • Fast Learner
  • Team Player
  • Customer Service
  • Effective Time Management
  • Adaptable to change
  • Professional Appearance
  • Detail Oriented
  • Team Collaboration

Timeline

Host

Feather & Flour
08.2024 - Current

Barista

Little Susitna Coffee Shop
08.2021 - 10.2021

Administrative Technician

Delta Constructors
01.2018 - 10.2020

Cleaning Crew Member

Mat- Su Regional Hospital
08.2017 - 12.2017

Physical Therapist Assistant

Chugach Physical Therapy
02.2017 - 08.2017

Laborer Worker

Delta Constructors
06.2015 - 08.2016

Some College (No Degree) -

Southwestern Oregon Community College

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HAILEY HELGESON