Hailey Herbert

Technical Troubleshooting:

· Diagnose and resolve software, and network issues for customers

· Clear, concise, and patient communication, both written and verbal, when explaining technical concepts to customers

· Providing a high level of support, empathy, and clear communication with customers facing technical issues

· Understanding AT&T wireless products and services including basic knowledge of home internet, phone, TV.

· Identifying issues quickly and offering effective solutions in order to maintain customer satisfaction.

· Efficiently managing call volume and ensuring issues are addressed in a timely manner

· Collaborated in a team environment and maintain professionalism and positivity

Mentorship:

· Effective time management in the interest of balancing group workload and personal tasks

· Taking escalated calls and resolving customers’ issues effectively to ensure their needs are met

· Higher level knowledge of systems and best practices

· observing agents’ lunch and break times and maintaining rotation so proper staffing is in place

· Ability to communicate technical concepts clearly in a manner both technical and non-technical employees are able to understand

Front desk:

• Greeted and processed guests checking in and out of the hotel using the MSI Cloud System.
• Ran background checks on guests staying at the hotel.
• Filed tickets for guest maintenance complaints.
• Collected payments from guests for weekly and monthly stays, running batch reports and sending weekly deposits to area manager
• Investigated and issued noise complaints and enforced safety policies.
• Issued fines and damage charges to guests who had mistreated the property.

Housekeeping:

Provided housekeeping services, including sanitation, linen replacement, and restocking supplies.

Operating box office with Cash drawer and ticket machine for a 1940’s style movie theatre

• Responsible for taking inventory and stocking the concession stand.
• Basic food safety and handling.
• Responsible for grounds maintenance.
• Required to open and close the concession stand each night.