Hailey Herr
Murrieta,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dependable retail sales professional with experience in dynamic, high-performance environments. Hardworking and passionate with strong organizational skills eager to excel in customer experience while prioritizing animal care.
Overview
7
7
years of professional experience
Work History
Operations Specialist-Animal Care
Petco
03.2024 - Current
- Keyholder, overseeing opening all animal operations, delegating tasks appropriately to ensure thorough animal care in-line with petco procedures.
- Educates guests on animal care for all animal departments, improving educated purchases and higher market baskets.
- Builds and upsells market baskets to keep pet parents and their pets happy and healthy.
- Helped maintain animal walk scores exceed 90% consistently.
- Ensured optimal animal care with thorough daily inspections of cage conditions and inhabitants.
- Communicated with animal care manager and veterinary services for sick animals, administering medications for all animal types sold in store.
Guest Experience Specialist
Petco
03.2023 - 03.2024
- Tactfully and diplomatically resolved any customer conflicts and helped improve guest satisfaction.
- Greatly improved weekly VCP numbers and developed strong guest relationships.
- Upholds tidy and organized front store environment to comply with cleanliness standards and improve customer impressions.
- Assisted in completing omni device based tasks.
- Contributed towards achieving daily revenue targets through upselling guest market baskets.
- Supported floor team by completing omni orders.
Food Expediter/Cashier
Bushfire Kitchen
04.2022 - 11.2022
- Maintained speed of service for food orders while minimizing errors and complaints for 50-200 orders daily.
- Monitored food preparation, production, and plating for quality control.
- Learned all kitchen positions and provided backup or coverage at key times.
- Promoted customer loyalty and consistent upsells by delivering friendly service and knowledgeable assistance.
- Trained, mentored, and developed new cashiers and expeditors with positive techniques to maximize performance and team contributions.
Assistant Manager
Vitality Bowls
08.2021 - 04.2022
- Keyholder that supervised 8 employees daily and managed store for closing shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales data and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and corrected team service inefficiencies.
Shift Leader
Nekter Juice Bar
01.2018 - 01.2019
- Keyholder in charge of all closing duties.
- Boosted team productivity and efficiency by assigning tasks and overseeing shifts
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw team of 3-8, supplied resources and monitored team performance to keep business profitable and running smoothly.
Guest Advisor
GameStop
11.2017 - 01.2018
- Engaged with customers in sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Greeted customers in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
Education
Associate of Science - Biology
Palomar College
San Marcos, CA05.2022
Skills
- Aquatic Animal Care
- Small Animal Care
- Reptile Animal Care
- Animal Care Documentation
- Medication Administration
- Strong Work Ethic
- Expert Market Basket Building
- Excellent Guest Service
- Diplomatic Conflict Resolution
- Operational Efficiency
- Team-Building
Timeline
Operations Specialist-Animal Care
Petco
03.2024 - Current
Guest Experience Specialist
Petco
03.2023 - 03.2024
Food Expediter/Cashier
Bushfire Kitchen
04.2022 - 11.2022
Assistant Manager
Vitality Bowls
08.2021 - 04.2022
Shift Leader
Nekter Juice Bar
01.2018 - 01.2019
Guest Advisor
GameStop
11.2017 - 01.2018
Associate of Science - Biology
Palomar College
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