Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Herrera

Fayetteville,NC

Summary

Proven team player with a track record of enhancing customer satisfaction at Starbucks through exceptional service and coffee expertise. Skilled in POS system operation and conversant in Spanish, adept at multitasking and time management. Demonstrated ability to improve sales and foster customer loyalty by creating personalized experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Cashier

Jersey Mike's Subs
04.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Crew Member

Dairy Queen Grill & Chill
11.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.

Education

Bachelors Of Science In Nursing - Nursing

Fayetteville State University
Fayetteville, NC

High School Diploma -

South View High School
Hope Mills, NC
06.2024

Associate In Arts - Art

Fayetteville Technical Community College
Fayetteville, NC
05.2024

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Exceptional customer service
  • Adaptive and creative
  • Excellent memory
  • Hospitality service expertise
  • POS System Operation
  • Professional Demeanor
  • Coffee expertise
  • Conversant in Spanish
  • Time Management
  • Multitasking
  • Flexible Schedule
  • Multitasking Abilities

Certification

  • First Aid/CPR Certified

Timeline

Barista

Starbucks
07.2023 - Current

Cashier

Jersey Mike's Subs
04.2022 - 08.2022

Crew Member

Dairy Queen Grill & Chill
11.2020 - 04.2022

Bachelors Of Science In Nursing - Nursing

Fayetteville State University

High School Diploma -

South View High School

Associate In Arts - Art

Fayetteville Technical Community College

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Hailey Herrera