Hailey Heusinger
Menominee,MI
Summary
Seasoned Director of Operations at Transition Assisted Living, LLC, with a proven track record in enhancing operational efficiency and staff performance. Expert in strategic planning and execution, coupled with exceptional leadership and communication skills. Achieved significant improvements in resident care quality and community engagement, leveraging expertise in medical terminology and senior care. Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Operations
Transition Assisted Living, LLC
Gladstone, US
01.2023 - Current
- I took this position to provide my staff stability and positivity
- I manage a large group of staff members, I do payroll, I do resident intakes and I also work closely with the families to ensure proper care
- My main focus is ensuring that my staff is providing adequate care for our residents
- Ensuring that your loved ones are safe in our care
- I have made the facility more of a community and a home
- I also ensure that my staff has a healthy and positive environment for their own well-being a mental health
- I work within the community to promote how well we do care in our home
- I have spoken at public events within the community and have also gone out into the community to speak with families about what we do here
- My mission is to always promote a safe and healthy work environment for all involved
- I am strong with disciplinary action and correction
- I consider myself a strong leader as well as my staff do
- I am highly organized and efficient in what I do
- I learn quick and complete my tasks within a timely manner
- I have great time management skills and take pride in the work that I do
Resident Care Coordinator
Transition Assisted Living, LLC
Gladstone, US
01.2023 - Current
- My position for this company started as being a Resident Attendant
- I have done hands on care such as bathing, dressing, wound dressing changes, end of life care etc
- Being a care staff member has been a huge part of my life
- I have always had a passion for care and helping others
- In this job you learn to work as a team
- I like to consider myself a big team player
- Time management was a crucial part of the job
- Especially with passing medications and doing direct care
- I transitioned over to the position of a Resident Care Coordinator
- I schedule appointments, handle transports, medication orders and have touched base in the administrative part of healthcare
- I work side by side with the Director almost daily
- I have also slightly worked in the admission process
- Being a care coordinator ensured that the residents receive the proper care and always have what they need for excellent care here in this facility
Assistant Director of Operations
Transition Assisted Living, LLC
Gladstone, US
12.2022 - Current
- As the assistant director my tasks include maintaining a positive environment for my staff and residents, conducting payroll, completing the work schedule and managing the staff
- My duties also include taking new admissions and managing all of the medications that cycle through the facility
- This job has given me exceptional time management skills and prioritizing
- It has assisted me with working with the public beneficially and thoroughly
- It has given me experience in the medical field and assisted me in doing a proper job as a director
Social Services Designee
Christian park healthcare center
Escanaba, US
08.2022 - 01.2023
- I took a position of being a social services designee
- I aided in medical paperwork, mental health services and specialized in quality evaluations and mental status
- I worked side by side with psychologists, doctors and nurses
- I assisted residents in obtaining home healthcare upon discharge and the proper DME
- I made sure legal paperwork was updated annually and done properly
- I assisted in getting residents proper services for mental health
- I monitored and reviewed residents overall mental health and evaluated them to ensure quality care
- I took over and became management head of social services in this facility when the original social worker departed
- I did many mental health assessments and set up proper counseling for grief, depression and other mental illnesses
- This job was crucial to have computer skills and time management
- I believe I achieved both of those things
- I am a great communicator and left the residents with satisfaction because they felt heard
Home Health Aide
Divine nursing interventions
Escanaba, US
06.2019 - 07.2022
- I assisted a quadriplegic man with everyday tasks
- Performed medication passes
- Assistance to appointments and general hygiene
- This job requires 24 hour care
- I became comfortable with 12 hour shifts and time management to ensure his schedule stayed on track each day
- I was trained in general wound care and transfers
- The main goal was to ensure he remained healthy and happy
Shipping and Receiving
Balsa USA
Menominee, US
07.2018 - 08.2019
- Computer knowledge is dire in the position
- Navigating through the ordering system and shipping system
- Being able to communicate efficiently with customers to ensure great service and correct orders
- Finding the correct products to ship to said customers
- Packaging each order with proper labeling and proper items to ensure a safe and correct delivery
- Handing 30+ wood orders a day to handling 20+ kit orders a day
- Having great time management to ensure all orders get out before the end of the day is important in this role
- I did all of these tasks efficiently
Housekeeping
ISLAND RESORT AND CASINO
Bark River, US
08.2018 - 07.2019
- I gave customers what they needed and left them with satisfactory by providing the tasks they asked for
- I was on a very timely schedule so I had to work in fast conditions while multitasking
- I work with a large team so that has helped me with being good at working with others
Education
High school or equivalent - Psychology
Bay de Noc Community College
Escanaba, MI12.2024
Skills
- Computer literacy
- Medical terminology
- Account management
- EMR systems
- Senior Care
- Home Care
- Strategic planning and execution
- Leadership training
- Operations oversight
- Strategic planning
- Operational efficiency
- Business management
- Performance analysis
- Schedule oversight
- Employee scheduling
- Effective leader
- Performance management
- Budget control
- Professionalism
- Goal setting
- Performance evaluation and monitoring
- Conflict resolution
- Performance improvement
- Staff training
- Employee reviews
- Marketing strategies
- Reliability
- Decision-making
- Attention to detail
- Professional demeanor
- Case Management
- Medical office experience
- Microsoft Excel
- Administrative experience
- Time management
- Medication Administration
- Front desk
- Customer service
- Mental health counseling
- Shipping Receiving
- Hospice care
- Cleaning Experience
- Office experience
- Home health
- Shipping
- Organizational skills
- Microsoft Office
- Practice management
- Caregiving
- Working with people with developmental disabilities
- Office management
- Sales
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Director of Operations
Transition Assisted Living, LLC
01.2023 - Current
Resident Care Coordinator
Transition Assisted Living, LLC
01.2023 - Current
Assistant Director of Operations
Transition Assisted Living, LLC
12.2022 - Current
Social Services Designee
Christian park healthcare center
08.2022 - 01.2023
Home Health Aide
Divine nursing interventions
06.2019 - 07.2022
Housekeeping
ISLAND RESORT AND CASINO
08.2018 - 07.2019
Shipping and Receiving
Balsa USA
07.2018 - 08.2019
CPR Certification
High school or equivalent - Psychology
Bay de Noc Community College
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