Hailey Higgins
Arlington,VA
Summary
Responsible and motivated IT professional with excellent technical abilities in software and applications. Skilled in handling challenging work, quick learner, and exceptional time management.
Overview
8
8
years of professional experience
1
1
Active Security Clearance
3
3
Federal Emergency Management Agency Certifications
1
1
BPMN 2.0 Certification
Work History
Program Analyst
Noblis
Reston, VA
04.2024 - Current
- Provided dedicated support to the Federal Enterprise Network Services (FENS) program, ensuring alignment with Federal Aviation Administration (FAA) objectives.
- Sourced, compiled, and maintained Contract Data Requirements List (CDRL) data from the Knowledge Sharing Network (KSN), creating a master Excel file utilized in a dashboard tool to monitor program activities and progress.
- Assisted in the coordination and management of Federal Lead schedules, facilitating the seamless execution of program tasks.
- Organized and coordinated group meetings, including developing agendas and documenting detailed meeting minutes for actionable follow-ups.
- Conducted thorough reviews and edits of program CDRLs prior to submission for Contract Office Representative (COR) approval, ensuring accuracy and compliance with contractual requirements.
Outreach Support
LS Technologies
Washington, DC
05.2022 - 04.2024
- Enhanced communication channels to foster cybersecurity group synergy.
- Managed monthly newsletter production independently, overseeing content creation and distribution.
- Formatted newsletters and bulletins on the GovDelivery platform, enhancing their professional and engaging appearance.
- Organized department-wide surveys to collect input regarding monthly All-Hands meetings, resulting in significant findings for improvement.
- Analyzed survey results using data analysis tools and techniques, identifying trends and areas for enhancement.
Associate
Experimax
Richmond, VA
08.2019 - 12.2021
- Repaired hardware and software on electronic devices, specializing in Apple devices such as iPhones, iPads, Macs, and Apple Watches; as well as Android devices and Windows computers
- Installed drivers, applications, and operating systems on Mac and PCs
- Provided customer service influencing sales, answering phone calls, and responding to customer emails
- Conducted inventory counts, adjusted inventory levels, and formulated orders to replenish necessary hardware, tools, and accessories
- Coordinated weekly promotional emails as well as daily marketing tasks which included creating fliers, promoting inventory on second hand resale websites, and outreach to other businesses via phone, email, and in-person marketing visits
Repair Technician
uBreakiFix
Manassas, VA
09.2016 - 07.2019
- Diagnosed and repaired hardware and software issues on personal electronic devices
- Provided a wide range of customer service functions to include price quotes electronically, in person, or over the phone; checked in devices for service; and communicated with customers about the status of those devices
- Assisted in recruiting employees utilizing online hiring tools such as Indeed.com by creating and positing job announcements
- Trained new employees, created functional employee schedules, conducted and adjusted inventory and formulated store orders accordingly, opened and closed shop, and made sure store operations were running smoothly
- Processed and packaged return authorizations, Buy Backs, and placed inventory orders
Education
Bachelor of Interdisciplinary Studies, Minors in Business And Computer Science - Additional Work in Homeland Security And Poly Sci
Virginia Commonwealth University
05-2024
Skills
- Excellent communication (written and verbal)
- Excellent customer service and relationship building
- Punctual and dependable
- Teamwork and collaboration
- Strong critical thinking, creativity, and problem solving
- Detail oriented even in fast-paced environments
- Marketing and analytics
- Advanced experience with and knowledge of Microsoft Office Applications
- Intermediate knowledge of Python and HTML languages
- Cybersecurity fundamentals
- Business Process Modeling Notation
- SharePoint
Certification
- Active DoD Secret Security Clearance
- Business Process Modeling Notation (BPMN) 2.0
- FEMA IS-230.E: Fundamentals of Emergency Management Certification
- FEMA IS-914: Surveillance Awareness: What You Can Do Certification
- FEMA IS-42.A: Social Media in Emergency Management Certification
- FEMA IS-10.A: Animals in Disasters: Awareness and Preparedness Certification
Timeline
Program Analyst
Noblis
04.2024 - Current
Outreach Support
LS Technologies
05.2022 - 04.2024
Associate
Experimax
08.2019 - 12.2021
Repair Technician
uBreakiFix
09.2016 - 07.2019
Bachelor of Interdisciplinary Studies, Minors in Business And Computer Science - Additional Work in Homeland Security And Poly Sci
Virginia Commonwealth University
- Active DoD Secret Security Clearance
- Business Process Modeling Notation (BPMN) 2.0
- FEMA IS-230.E: Fundamentals of Emergency Management Certification
- FEMA IS-914: Surveillance Awareness: What You Can Do Certification
- FEMA IS-42.A: Social Media in Emergency Management Certification
- FEMA IS-10.A: Animals in Disasters: Awareness and Preparedness Certification
College Residence
- Phi Mu Fraternity, Lambda Gamma Chapter, Philanthropy Committee Chair - Organized fundraising events for Children's Miracle Network Hospitals, Children's Hospital of Richmond, and RamTHON, Partnered with the Public Relations Executive Officer to create an updated website to better reflect the current chapter using Wix platform
- Recruitment Counselor for National Panhellenic Council - Guided groups of 40 to 70 women through week-long sorority recruitment ensuring a fluid experience amongst the eight Panhellenic chapters, Provided unbiased guidance and insight for Potential New Members during their process
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