Hailey Higgins
Middletown
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Sonesta Hotels
08.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Salon Coordinator
Salon Concrete
04.2022 - 07.2024
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
Education
Associate of Applied Science - Hospitality Management
Brookdale Community College
Lincroft, NJ12-2024
Skills
- Time management
- Problem-solving skills
- Guest relations
- Scheduling appointments
- Cash handling
- Effective planning
- Hospitality services
- Customer service
Timeline
Front Desk Associate
Sonesta Hotels
08.2024 - Current
Salon Coordinator
Salon Concrete
04.2022 - 07.2024
Associate of Applied Science - Hospitality Management
Brookdale Community College
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