Hailey Hill
Battle Creek
Summary
Experienced professional with a BA in Organizational Communication and a minor in Entrepreneurship and Innovation from Michigan State University. Dedicated to improving workplace quality and fostering positive change within organizations. Eager to apply knowledge and experience to drive meaningful impact in a dynamic work environment. Proven track record of effective communication with a commitment to delivering exceptional customer service and exceeding business goals.
Overview
9
9
years of professional experience
Work History
Client Advocate
GREENPATH FINANCIAL WELLNESS
10.2024 - Current
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Facilitated communication between clients and other service providers.
- Utilized time management strategies effectively while working remotely and consulting with more than 50 clients per day.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Business Owner - Esthetician
Self Employed
02.2019 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with 100+ customers to assess needs and propose available options while bringing experience and creativity to the work space.
- Successfully established a profitable business, servicing people consistently and efficiently.
- Kept a friendly, professional, and urgent contact with customers from initial inquiry to receiving the service.
- Developed and implemented marketing strategies to generate new customers and increase sales.
Clerical Aide
MSU FOOD STORES
09.2019 - 05.2020
- Responded promptly to inquiries from callers seeking information that was crucial to business management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced errors in data entry tasks by double-checking work before submission or distribution.
- Handled confidential documents with discretion to protect sensitive company information.
- Ensured timely delivery of internal mail packages, securing a consistent flow of information among departments.
- Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
Supervisor
NCG CINEMA
08.2016 - 02.2018
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor of Arts - Organizational Communication, Entrepreneurship and Innovation
Michigan State University
05.2023
Communication, Sociology, Psychology
Kellogg Community College
Battle Creek05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking / Time Management
- Scheduling
- Detail Oriented
- Analytical and Critical Thinker
- Leadership
- Interpersonal Communication
- Telephone Etiquette
- Maintaining Client Records
Timeline
Client Advocate
GREENPATH FINANCIAL WELLNESS
10.2024 - Current
Clerical Aide
MSU FOOD STORES
09.2019 - 05.2020
Business Owner - Esthetician
Self Employed
02.2019 - Current
Supervisor
NCG CINEMA
08.2016 - 02.2018
Bachelor of Arts - Organizational Communication, Entrepreneurship and Innovation
Michigan State University
Communication, Sociology, Psychology
Kellogg Community College
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