Google Workspace
Hailey Hoang
Placentia,CA
Summary
Dependable and detail-oriented team member with a background in customer service, organization, and technical support. Demonstrated leadership in supervisory roles and a strong ability to collaborate in high-paced environments. Experienced in task delegation, team training, and maintaining efficient workflows. Skilled in managing customer relations and assisting clients with specialized needs, with a commitment to accuracy and quality.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Team Member
7 Leaves Cafe
Garden Grove, California
3 2023 - Current
- Collaborated closely with team 4 members in a fast-paced environment to ensure efficient operation and exceptional customer service
- Enforced daily cleaning protocols to maintain a clean workspace, contributing to high health inspection scores
Pharmacist Technician
CVS
Bolsa Chica, CA
02.2022 - 11.2022
- Assisted over 100 patients daily with prescription pickup and inquiries, ensuring accuracy and excellent customer service
- Supported pharmacists by managing inventory, organizing over 500 medications weekly, and processing COVID-19 test requests
Physical Therapist Aide
Movement Systems Physical Therapy
Fountain Valley, California
08.2021 - 12.2021
- Worked one-on-one with up to 10 patients daily, guiding them through tailored exercises and recovery techniques
- Utilized therapeutic tools such as Hypervolt, paraffin wax, and ultrasound, resulting in increased patient satisfaction and recovery rates
Supervisor
Tastea
Garden Grove, CA
02.2021 - 12.2021
- Led a team of 5 members, delegated tasks, and trained new hires
- Enhanced customer satisfaction by handling high-volume orders efficiently and ensuring product quality
Receptionist
Kumon
Fountain Valley, CA
06.2018 - 08.2020
- Assisted an average of 30 students per day, managing sign-ins, assignments, and in-class support
- Trained junior staff on classroom preparation procedures, improving efficiency and reducing setup time
Education
Bachelor of Arts - Kinesiology
California State University, Long Beach
Long Beach, CA 01.2020 - 2024.01
High school or equivalent - undefined
Fountain Valley High School
Fountain Valley, CA 01.2016 - 2020.01
Skills
Team collaboration
Customer service
Complaint resolution
POS systems
Training and mentoring
Cleaning
Categorizing
Organization
Multitasking
Adaptability
Software
Microsoft Office
Timeline
Pharmacist Technician
CVS
02.2022 - 11.2022
Physical Therapist Aide
Movement Systems Physical Therapy
08.2021 - 12.2021
Supervisor
Tastea
02.2021 - 12.2021
Bachelor of Arts - Kinesiology
California State University, Long Beach
01.2020 - 2024.01
Receptionist
Kumon
06.2018 - 08.2020
High school or equivalent - undefined
Fountain Valley High School
01.2016 - 2020.01
Team Member
7 Leaves Cafe
3 2023 - Current
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