Hailey Hoffman
Moore,SC
Summary
Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Ivy Salons
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
Operational Manager
Sephora Inside JCPenny
02.2016 - 07.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Assistant Store Manager
Torrid
07.2015 - 02.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
Keyholder Manager
Lane Bryant
08.2013 - 07.2016
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
No Degree - Business Management
Southwestern Michigan College
Dowagiac, MI1,200 Hour - Cosmetology
Aveda Institute Brandon
Brandon, FL02.2022
Skills
- Makeup Application
- Sales Expertise
- Product Demonstration
- Beauty Trend Advising
- Social Skills
- Client Satisfaction
Timeline
Front Desk Receptionist
Ivy Salons
07.2022 - Current
Operational Manager
Sephora Inside JCPenny
02.2016 - 07.2018
Assistant Store Manager
Torrid
07.2015 - 02.2016
Keyholder Manager
Lane Bryant
08.2013 - 07.2016
No Degree - Business Management
Southwestern Michigan College
1,200 Hour - Cosmetology
Aveda Institute Brandon
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