Hailey Honzell
Sunset,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. To be an Aspiring Flight Attendant dedicated to ensuring passenger safety and comfort while pursuing a long-term career in aviation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Front Office Supervisor
Le Méridien Hotel by Marriott
06.2024 - Current
- Supervise front office operations for 6+ staff; improved guest satisfaction scores by 18%.
- Resolve escalations and emergencies as duty manager with professionalism.
- Coordinate interdepartmental communication for seamless service.
Crescent Services Agent
The Crescent Hotel
11.2023 - 06.2024
- Delivered premium guest service, boosting repeat VIP visits by 20%.
- Upsold luxury upgrades; maintained 100% response rate to guest requests.
Guest Service Agent
Embassy Suites
04.2021 - 11.2023
- Facilitated 100+ daily guest interactions, achieving 4.8/5 satisfaction scores.
- Supported sales/events and ensured reservation accuracy with zero discrepancies.
Air Ramp Gateway Associate
Amazon Air
10.2021 - 04.2023
- Secured 1,000+ cargo units per shift under FAA/TSA guidelines with 98% on-time departures.
- Trained new associates on safe loading, improving team efficiency by 25%.
Front Office Manager
Patriot Tires & Off-Road Customs
06.2020 - 10.2021
- Managed scheduling, invoicing, and inventory, reducing delays by 20%.
- Supervised 4 mechanics and coordinated vendor orders, improving retention.
Assistant Store Manager
Off Broadway Shoe Warehouse
05.2019 - 06.2020
- Oversaw operations, staff training, and merchandising; raised seasonal sales by 18%.
- Reduced inventory shrinkage by 10% through improved loss prevention.
Assistant General Manager
Creekside Bar & Grill
01.2017 - 05.2019
- Managed scheduling, food inventory, and guest relations, increasing return rates.
- Co-created new seasonal menu items, boosting weekend sales by 25%.
Skills
- Emergency & Safety Response (FAA/TSA, CPR/AED Certified)
- Conflict Resolution & Passenger Care
- Spanish (Beginner, Student)
- Korean (Beginner, Student)
- VIP & High-Touch Service
- Upselling & Revenue Optimization
- Leadership & Staff Training
- PMS Systems (OnQ, Lightspeed)
- Microsoft Office Suite
- Inventory & Financial Controls
- Crisis Readiness Experience
Certification
- CPR/AED Certified – Exp. 2026
- Forklift & TUG Tractor Certified
- TABC (Alcohol Service Certification)
Timeline
Senior Front Office Supervisor
Le Méridien Hotel by Marriott
06.2024 - Current
Crescent Services Agent
The Crescent Hotel
11.2023 - 06.2024
Air Ramp Gateway Associate
Amazon Air
10.2021 - 04.2023
Guest Service Agent
Embassy Suites
04.2021 - 11.2023
Front Office Manager
Patriot Tires & Off-Road Customs
06.2020 - 10.2021
Assistant Store Manager
Off Broadway Shoe Warehouse
05.2019 - 06.2020
Assistant General Manager
Creekside Bar & Grill
01.2017 - 05.2019
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