Hailey Horton
Owasso,OK
Summary
A dynamic Senior Branch Service Rep at Western Sun Federal Credit Union, I excelled in delivering top-notch customer service and solving complex issues, ensuring efficient client support. Leveraging teamwork, collaboration, and problem-solving skills, I significantly contributed to staff training and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Branch Service Rep
Western Sun Federal Credit Union
05.2024 - Current
- Assisted walk-in clients efficiently during peak hours by directing them toward appropriate staff members according to their inquiry.
- Participated in regular training sessions to stay current on banking policies, procedures, and industry news for better customer service delivery.
- Assisted with the onboarding of new hires by sharing knowledge of bank policies, systems, and service procedures.
- Managed customer inquiries promptly over the phone or email correspondence for quick problem resolution.
Universal Banker
Oklahoma Capital Bank
10.2023 - 05.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Certified Credit Union Advisor
TTCU Federal Credit Union
09.2017 - 09.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Assistant Manager
Kirkland's Home
10.2014 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Of Applied Science - Marketing
Tulsa Community College
Tulsa, OK05.2017
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving skills
Timeline
Senior Branch Service Rep
Western Sun Federal Credit Union
05.2024 - Current
Universal Banker
Oklahoma Capital Bank
10.2023 - 05.2024
Certified Credit Union Advisor
TTCU Federal Credit Union
09.2017 - 09.2023
Assistant Manager
Kirkland's Home
10.2014 - 09.2017
Associate Of Applied Science - Marketing
Tulsa Community College
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