Hailey Hubbard
Athens,GA
Summary
Detail-oriented Front Desk Receptionist with 2+ years of hands-on experience in answering calls, schedule management, handling pressure, retrieval, and presentation. Well-versed in modern data recording procedures, records management, and data sorting techniques. A hardworking, professional, and outgoing individual with excellent customer service, problem solving skills and the ability to prioritize work, multitask, and manage time efficiently.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Athens Orthopedic Clinic
07.2022 - Current
- Maintain organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Trained new receptionists on office protocols and customer service
- Respond to emails and other inquiries in a timely manner
- Enter data into online systems and databases
- Create and print labels, envelopes and other documents
- Process employee paperwork and update employee records
- Provide customer service to clients and visitors
- Update office databases with new information and contact details
- Scheduled appointments and maintained calendar for staff
- Maintained cleanliness of reception area and other common areas
- Processe customer payments and invoices
- Manage multiple phone lines and provide customer service
- Handle customer complaints and provide appropriate solutions
Education
High School Diploma -
OGLETHORPE COUNTY HIGHSCHOOL
Oglethorpe, GASkills
Schedule management
Handling pressure
Outbound calls
Team management
Receptionist
Organization
Prioritization
Complaint handling
Adaptable
Hospitality
Data updating
Timeline
Front Desk Receptionist
Athens Orthopedic Clinic
07.2022 - Current
High School Diploma -
OGLETHORPE COUNTY HIGHSCHOOL
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