Hailey Hultz
Bethel
Summary
Dynamic medical professional with extensive experience at OrthoCincy, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Skilled in HIPAA compliance and insurance verification, contributing to a streamlined office environment and reduced no-show rates through proactive appointment management.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
OrthoCincy
02.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Shift Leader
Bigby Coffee
06.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Medical Assistant
TriHealth
01.2023 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Therapeutic Program Worker
Southwest Ohio Developmental Center
09.2022 - 01.2023
- Promoted positive behavior change through the implementation of evidence-based interventions and strategies.
- Developed strong rapport with patients and their families through open communication channels to foster trust and collaboration in the therapeutic process.
- Collaborated with interdisciplinary team members to create comprehensive care plans, ensuring effective communication and coordination of services.
- Maintained strict confidentiality of patient information adhering to HIPAA guidelines and organizational policies.
- Monitored patient progress closely, adjusting treatment strategies as needed for optimal outcomes.
- Enhanced patient well-being by developing personalized therapeutic programs based on individual needs and goals.
- Improved patient engagement in therapy sessions by incorporating relevant activities and materials tailored to their interests.
- Assisted clients with daily living skills such as grooming hygiene meal preparation promoting selfsufficiency.
Patient Care Assistant
Bon Secours Mercy Health
06.2022 - 09.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Appointment Scheduler
RDI Marketing
02.2022 - 06.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Cashier
Walgreens
09.2019 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
New Richmond High School
New Richmond05-2019
Certificate - Allied Health
Grant Career Center
Bethel05-2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Data entry
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Certification
- CPR
- FIRST AID
- CNA
Languages
English
Full Professional
Timeline
Medical Receptionist
OrthoCincy
02.2025 - Current
Shift Leader
Bigby Coffee
06.2024 - 02.2025
Medical Assistant
TriHealth
01.2023 - 12.2023
Therapeutic Program Worker
Southwest Ohio Developmental Center
09.2022 - 01.2023
Patient Care Assistant
Bon Secours Mercy Health
06.2022 - 09.2022
Appointment Scheduler
RDI Marketing
02.2022 - 06.2022
Cashier
Walgreens
09.2019 - 02.2022
High School Diploma -
New Richmond High School
Certificate - Allied Health
Grant Career Center
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