Hailey Inman
Chadbourn
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Walgreens and McDonald’s. Skilled in complex problem-solving and customer service, demonstrating exceptional work ethic and empathy. Increased loyalty through outstanding service, contributing to revenue growth. Expert in cash handling and issue resolution, ensuring operational excellence and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Designated Hitter
Walgreens
04.2021 - Current
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Waitress
Hwy 55 Burgers Shakes & Fries
11.2020 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Guest Experience Lead
McDonald’s
06.2019 - 07.2020
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Education
Associates degree - Nursing
South Eastern Community College
Chadbourn Nc High School Diploma -
Whiteville High School
Whiteville, NC05.2021
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Written and verbal communication
Certification
Pharmacy technician certification
Certified Nursing Assistant
Timeline
Designated Hitter
Walgreens
04.2021 - Current
Waitress
Hwy 55 Burgers Shakes & Fries
11.2020 - 03.2021
Guest Experience Lead
McDonald’s
06.2019 - 07.2020
Associates degree - Nursing
South Eastern Community College
High School Diploma -
Whiteville High School
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