Hailey Jackson
Holloman Air Force Base,NM
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Forces Member
USAF
11.2021 - Current
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Investigated incidents and wrote detailed reports for superior review.
Customer Service Representative
Lowes Home Improvment
10.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Agent
European Wax Center
12.2019 - 09.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Business - Business Communications
Northern Virginia Community College
Annandale, VA05.2026
Skills
- Security Clearance
- Consultative Sales
- Appointment Scheduling
- Account Updating
- Office Administration
- Data Entry
- Complaint Resolution
Timeline
Security Forces Member
USAF
11.2021 - Current
Front Desk Agent
European Wax Center
12.2019 - 09.2020
Customer Service Representative
Lowes Home Improvment
10.2019 - 12.2020
Bachelor of Business - Business Communications
Northern Virginia Community College
Similar Profiles
Carina MerkoCarina Merko
Contracting Officer at USAFContracting Officer at USAF
Nicolas MoralesNicolas Morales
Human Resources Administrator at USAFHuman Resources Administrator at USAF
Jayson GarzaJayson Garza
Aircraft Structural Mechanic at USAFAircraft Structural Mechanic at USAF
Kevin HathawayKevin Hathaway
Human Intelligence Specialist at USAFHuman Intelligence Specialist at USAF
Aubree BassAubree Bass
Residential Realtor at EXp Realty, LLCResidential Realtor at EXp Realty, LLC