Hailey Jackson
Camden,DE
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Plato's Closet. Excelled in enhancing customer engagement and loyalty through exceptional service and product merchandising. Demonstrated proficiency in POS system operation and conflict resolution, contributing to significant team sales targets. Renowned for teamwork and a keen fashion sense, consistently achieving and surpassing company goals.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Plato's Closet
09.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Server
Dockside Waterfront Grill
04.2024 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Greene Turtle
10.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Nursing
Delaware Technical Community College
DE05-2027
Skills
- Customer service
- Problem-solving
- Teamwork
- Customer engagement
- Cash handling
- Teamwork and collaboration
- Customer assistance
- Product merchandising
- Store opening and closing
- Product knowledge
- Money handling
- Cash register operation
- Regulatory compliance
- Brand representation
- Sales expertise
- Order processing
- POS system operation
- Conflict resolution
- Fashion sense
- Store maintenance
Timeline
Retail Sales Associate
Plato's Closet
09.2024 - 01.2025
Server
Dockside Waterfront Grill
04.2024 - 08.2024
Server
Greene Turtle
10.2023 - 04.2024
Associate of Science - Nursing
Delaware Technical Community College
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