Hi, I’m
Hailey Jacobs
Wickliffe,OH
Summary
Diligent leader proficient in evaluating team assignments to uphold high standards. A charismatic and effective coach and employee trainer adept at optimizing team efficiency. Regularly acknowledged for dedication, meticulousness, and goal attainment.
Overview
6
years of professional experience
Work History
STARBUCKS COFFEE COMPANY
Shift Supervisor
06.2021 - 01.2024
Job overview
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
Panera Bread
Shift Supervisor
12.2019 - 06.2021
Job overview
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
Insomnia Cookies
Shift Supervisor
08.2019 - 12.2019
Job overview
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Applied security, safety, and loss prevention strategies during shifts.
Panera Bread
Team Member
10.2017 - 08.2019
Job overview
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Arizona State UniversityOnline
BBA from Organizational Leadership/Project Mangement
07.2024
Mansfield Senior High SchoolMansfield, OH
High School Diploma
05.2019
Skills
- Inventory Control
- Schedule Management
- Customer-Oriented
- Staff Development
- Project Management
- Training and Mentoring
- Cash Handling Expertise
- Time Management
- Team Building
- Organizational Skills
- Problem Solving
- CPR Certification
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2021 - 01.2024
Shift Supervisor
Panera Bread
12.2019 - 06.2021
Shift Supervisor
Insomnia Cookies
08.2019 - 12.2019
Team Member
Panera Bread
10.2017 - 08.2019
Arizona State University
BBA from Organizational Leadership/Project Mangement
Mansfield Senior High School
High School Diploma
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