Hailey Janik
San Diego,CA
Summary
I believe I am hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I try to always stay positive no matter the situation. I like to lead others into success as much as possible and stay patient with them while they are learning and finding their own motion to their success. I do as much as I can for the business I am working for because I enjoy seeing us succeed everyday. I am passionate about learning new things everyday and encouraging myself to perform better by using all the new information I learn. I find myself to be a Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. If a guest is showing dissatisfaction with our service, I make sure to ask what the issue is and let them know I an here to help and will do whatever is needed to help them leave happy and wanting to come back.
Overview
7
7
years of professional experience
Work History
Service Manager
Olive Garden
Santee
04.2023 - Current
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Monitored service performance metrics to identify areas of improvement.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Resolved customer complaints quickly and effectively.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted performance reviews and provided constructive feedback to staff members.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Professional
Olive Garden
San Diego, CA
11.2020 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Always spoke to guests with a smile on my face and made sure that if there was a problem, I will resolve it in the quickest and best way possible so that they leave happy and will want to come back to our location.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Server, to Go, and Bartender
Olive Garden
Racine, WI
09.2019 - 09.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Accommodated to guests in any way possible to keep them satisfied and happy.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Line Cook, Cashier, Dishwasher, Busser
Panera
Racine, WI
11.2017 - 08.2018
- Scrubbed pots, pans and trays using industrial washing machine.
- Cleared and cleaned tables when guests were leaving to help have more available clean tables.
- Refilled teas when empty.
- Took out trash during shift and all trash when restaurant closed.
- Made sure food was at best quality when served.
- Kept lines stocked with all food and utensils necessary.
- Prepared fresh fruits, veggies, meat, and soups when they needed to be restocked.
- Accommodated to guests when they would order by recommending food, drinks, and pastries.
- Kept all areas clean and organized to keep a professional look for the restaurant,
Education
Some College (No Degree) - Business Management
Gateway Technical College
Kenosha, WISkills
- Dining customer service
- Table setting arrangements
- Food inspection
- Effective customer upselling
- High-volume dining
- Table Bussing
- Food safety understanding
- Menu memorization
- Customer Service
- Safe food handling
- Guest Relations
- Customer service excellence
- Quality control
- Adaptive team player
Timeline
Service Manager
Olive Garden
04.2023 - Current
Service Professional
Olive Garden
11.2020 - Current
Server, to Go, and Bartender
Olive Garden
09.2019 - 09.2020
Line Cook, Cashier, Dishwasher, Busser
Panera
11.2017 - 08.2018
Some College (No Degree) - Business Management
Gateway Technical College
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