Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Johnson

Cave Creek,AZ

Overview

9
9
years of professional experience
1
1
Certification

Work History

Busser

Keelers Neoghborhood Steakhouse
08.2024 - Current
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Host

Keelers Neighborhood Steakhouse
08.2023 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Barista

Carefree Church
03.2018 - Current
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Trained new baristas on proper coffee preparation techniques
  • Stocked customer service stations with paper products or beverage preparation items
  • Collaborated with team members to ensure a positive customer experience from start to finish
  • Memorized or referenced readily accessible information to relay to customers
  • Operated cash registers and handled cash and card transactions
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
  • Replenished supplies to maintain adequate stock levels.

Trail riding guide

PFC Equine
01.2016 - Current
  • Utilized strong communication skills to effectively explain complex instructions in an understandable way
  • Organized group sizes according to park regulations while maintaining a safe distance between riders at all times
  • Attended to special needs of tour participants
  • Performed daily maintenance checks on equipment such as backpacks, boots, water bottles
  • Identified various species of plants and animals encountered along the trails during rides
  • Lead group of riders on trails, ensuring safety and providing instruction to guests.

Server

Columbine Bar and Grill
05.2024 - 08.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Gallery Michele
07.2023 - 05.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Server

Z's house of thai
04.2023 - 08.2023
  • Resolved customer complaints and inquiries in a timely manner
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Glamping Cleaner

Desert Mountain
02.2021 - 05.2021
  • Demonstrated professionalism at all times while interacting with customers and colleagues
  • Sprayed and blasted components to remove dirt and grease and restore appearance
  • Disinfected and sterilized equipment using germicides.

Education

Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ

Skills

  • Quality Control
  • High-Volume Dining
  • Seating Assignment
  • Preparation
  • Stocking and Replenishing
  • Table Setting Arrangements
  • Dining Area Maintenance
  • Order Accuracy
  • Dining Customer Service
  • Price Memorization
  • Menu Memorization
  • To-Go Order Preparation
  • Cash Handling
  • Food Preparation and Safety
  • Special Dietary Requirements
  • Utensil Cleaning
  • Guest Seating

Certification

  • CPR
  • EMT

Timeline

Busser

Keelers Neoghborhood Steakhouse
08.2024 - Current

Server

Columbine Bar and Grill
05.2024 - 08.2024

Host

Keelers Neighborhood Steakhouse
08.2023 - Current

Sales Associate

Gallery Michele
07.2023 - 05.2024

Server

Z's house of thai
04.2023 - 08.2023

Glamping Cleaner

Desert Mountain
02.2021 - 05.2021

Barista

Carefree Church
03.2018 - Current

Trail riding guide

PFC Equine
01.2016 - Current

Maricopa Community Colleges - Paradise Valley Community College
  • CPR
  • EMT

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Hailey Johnson