HAILEY JOHNSON
Eustis,FL
Summary
Reliable and conscientious with strong attention to detail and compassionate nature. Possesses knowledge of safety protocols and operational procedures in handling crematory equipment and facilities. Committed to providing respectful and professional services to families during their time of need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate/ Crematory Operator/ Administrator/ Embalmers Apprentice
Beyers Funeral Home and Crematory
10.2020 - Current
- Maintaining a professional environment for families
- Administration
- Communicating with families and newspapers for obituaries
- Caring for families and their loved ones
- Cleaning/ Laundry
- Properly handling decedents
- Training new hires
- Answering Phones
- Operating the Crematory and verifying the paperwork
- Working Funerals
- Properly maintaining the prep room to ensure that it is sterile and clean
- Embalming decedents and treating them with the utmost respect and dignity
Call Center Agent/ Referral’s Team Member
LakeView Health Care Services
02.2020 - 09.2020
- Managed up to 200 calls a day from patients
- Managed faxing, Emailing, and Communicating with five different locations
- Customer Service
- Scheduling
- Problem Solving
- Helping patients with anything that they need
- Detailed Messages
- Dealt with insurance companies and creating/ sending referrals to outside providers
Waitress/ Bartender/ Togo/ Busser
Chuy’s
07.2017 - 02.2020
- Upsell high price drink/ food items
- Ensured all TABC regulations as well as regular maintenance was practiced to its full extent, coached and led 9 servers under my supervision
- Helped team members navigate and search for items through our POSI system and as well as practicing teamwork, services including: cleaning, restock, counting money, greeting guests, multitasking, and giving customer satisfaction
- Marketing in local areas to up the sales within our specific store location
Waitress
Cotton Patch Cafe
04.2014 - 12.2017
- Worked closing shifts and managed up to 6 tables at a time
- Guided two sales leads and fourteen sales personnel, instructed new employees in the company's policy and procedures
- Maintained a close relationship with regular customers
- Managed marketing boards and promoted business
- Exude total confidence and control over the dining experience, and anticipate any needs the guests might have
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associates of Arts - Nursing Education
Tarrant County College
Fort Worth, TxAssociate of Arts - Psychology
Lake Sumter State College
Leesburg, FlAssociates - Funeral Directing
St. Petersburg College
St. Petersburg, Fl09.2026
Skills
- Team building
- Exceptional time management skills
- Conflict resolution
- Persuasive
- Strong Communication Skills
- Mobile notary services
- Employee engagement
- Powerful negotiator
- Strong public speaker
- Strong typing skills
- Positive attitude
- Data entry
- Grief support
- Strong multitasking
- Highly reliable
- Recordkeeping and file management
- Work prioritization
- Clear communication
- Greeting guests
- Team player attitude
- Cleaning procedures
- Confidentiality handling
- Office administration
- Creativity and innovation
- Collaboration and teamwork
- Cleanliness
- Clear and effective communication
- Cremation processes
- Order taking
- Administrative support
- Patience and tolerance
- MS office
- Safe food handling
- Multitasking
- Teamwork
- Outgoing personality
- Effective problem solving
- Teamwork and collaboration
- Documentation and reporting
- Hospitality service expertise
- Engaging personality
- Team building and leadership
- Handling complaints
- Server support
- Time management
- Personable and approachable
Accomplishments
- Identified recommendations in controlling key components to maintaining business
- Head of the prep room
- Team Trainer, showing employees the correct way to live up to funeral industry standards while also maintaining a fun work environment
- Social Media coordinator for helping to promote businesses as a whole.
- Started my own cleaning business.
Locations
- Ocala, FL
- Eustis, FL
- Mount Dora, FL
Certification
- Crematory Operator
- Licensed Embalmers Apprentice
Timeline
Associate/ Crematory Operator/ Administrator/ Embalmers Apprentice
Beyers Funeral Home and Crematory
10.2020 - Current
Call Center Agent/ Referral’s Team Member
LakeView Health Care Services
02.2020 - 09.2020
Waitress/ Bartender/ Togo/ Busser
Chuy’s
07.2017 - 02.2020
Waitress
Cotton Patch Cafe
04.2014 - 12.2017
Associates - Funeral Directing
St. Petersburg College
- Crematory Operator
- Licensed Embalmers Apprentice
Associates of Arts - Nursing Education
Tarrant County College
Associate of Arts - Psychology
Lake Sumter State College
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