Hailey Jones
Aspiring Sales Woman Extraordinaire
Apex,NC
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing agent position. I am ready to help teams achieve company goals. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Lead Barista
Starbucks, Inc.
01.2022 - Current
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Monitored customer feedback to improve barista performance and customer service.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Created new training guidelines, and provided staff orientation and training.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Education
High School Diploma -
K-12 Private Academy
North Carolina06.2023
Skills
- Multi-Tasking
- Organization
- Communication
- Customer Service
- Interior Design
- Touch-screen point of sale
- Marketing and Promotions
- Order Taking
- Quality Control
- Performance Assessments
- Time Management
- Cash Handling
- Relationship Building
- Coordinating Orders
- Customer Retention
- Adaptable and Flexible
- Reliable and Dependable
- Hospitality and Professionalism
- Resolving Complaints
- Front of House Operations
- Team Leadership
- Upselling
- Team Management
Languages
English
Native or Bilingual
Timeline
Lead Barista
Starbucks, Inc.
01.2022 - Current
High School Diploma -
K-12 Private Academy
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