Hailey Jones
Greystar Property Management
MORRISVILLE,NC
5
years of professional experience
Outgoing and customer-focused hospitality and leasing professional with experience in high-volume beverage service, guest relations, sales, event coordination, and team leadership. Brings strong communication, multitasking, POS experience, and a welcoming service approach developed through Starbucks and Greystar. Seeking a bartending opportunity where I can contribute energy, professionalism, and exceptional guest experiences while continuing my current career in property management.
Work History
Leasing Professional
3 Months- Cultivated strong relationships with prospective residents, enhancing customer satisfaction and retention rates.
- Oversaw property marketing initiatives, utilizing digital platforms to attract potential tenants effectively.
- Conducted market analysis to assess competitive rental rates and optimize pricing strategies for vacancies.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Developed marketing materials to highlight property features and attract potential renters.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
Lead Barista
2 Years 2 Months- Delivered high-volume beverage service with consistently positive customer satisfaction results.
- Cultivated customer loyalty by resolving concerns and delivering tailored service experiences.
- Trained new staff on beverage preparation, customer service standards, and operational procedures to enhance service quality.
- Coordinated tasks and delegated responsibilities to enhance shift efficiency and team performance.
- Accurately processed orders and payments using POS systems.
- Maintained cleanliness, organization, and brand standards during peak business periods.
- Fostered a collaborative team environment that promoted high morale and effective service delivery.
Leasing Agent / Interim Leasing Manager
2 Years 4 Months- Convert prospects into completed applications and signed leases through consistent follow-up, needs assessment, and professional communication.
- Conduct high-volume property tours across three residential communities, effectively presenting floor plans, pricing, amenities, and lease terms.
- Process rental applications, verify documentation, and ensure accurate execution of lease agreements and renewals in compliance with Fair Housing regulations.
- Ensured leasing office continuity as Interim Leasing Manager during transition, facilitating seamless operations.
- Executed marketing initiatives through online listings, community outreach, and on-site promotions, increasing leasing traffic and conversions.
- Coordinated and hosted resident engagement events to boost community satisfaction and retention, managing vendor relations, budgeting, and communication.
- Conducted training for all new hires in the leasing department and property managers on software platforms and company procedures.
Education
CALP Certification - Leasing Professional.
Fair Housing Certificate - Property Management
High School Diploma
Skills
Residential Leasing
Lease Conversions
Property Tours
Prospect Follow-Up
Leasing sales
Renewals
Fair Housing Compliance
Tenant Outreach
Digital Marketing
Community Outreach
Property Branding
Community Engagement
Virtual Leasing
CRM Systems
Yardi
Entrata
Luxer One
Spherex
Elise AI
Birdeye
Pricing system
Multi-property management
Operational Support
Administrative Support
Team Collaboration
Training
Scheduling
Client support
Customer relations
Relationship building
Property tours
Property tours
Leasing sales
Timeline
Leasing Professional
Greystar Property Management
06.2026 - CurrentRead More
Leasing Agent / Interim Leasing Manager
Residential Properties
02.2024 - 06.2026Read More
Lead Barista
Starbucks, Inc.
12.2021 - 02.2024Read More
Grace Hill Training Course
Fair Housing Certificate from Property Management
Read More
K–12 Private Academy
High School Diploma
Read More
National Apartment Association
CALP Certification from Leasing Professional.
Read More
Education
K12 Private Academy