Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Joyner-Flores

Columbus,GA

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities, committed to maintaining professional relationships to increase profitability and drive business results. As well organized, dependable, and successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

River Bank And Trust
12.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Developed strong relationships with clients through consistent communication and exceptional customer service skills.
  • Opened accounts for new and existing customers and assisted customers in completing application forms.

General Manager

Marcos Pizza
06.2022 - 12.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to accurately track progress toward organizational objectives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Assistant General Manager

Applebee's Grill + Bar
08.2016 - 01.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns promptly.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with an eye for coverage needs and individual strengths.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

Education

Bachelor of Science - Business Administration And HR Management

Southern New Hampshire University
Hooksett, NH
03.2025

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Team Development
  • Brand representation

Timeline

Customer Service Representative

River Bank And Trust
12.2022 - Current

General Manager

Marcos Pizza
06.2022 - 12.2022

Assistant General Manager

Applebee's Grill + Bar
08.2016 - 01.2021

Bachelor of Science - Business Administration And HR Management

Southern New Hampshire University

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Hailey Joyner-Flores