Hailey Keller
Stokesdale,NC
Summary
Driven professional with a proven track record at JBE Sports, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organizational skills, significantly improving workflow coordination. Demonstrated expertise in MS Office and exceptional communication, contributing to effective team training and supervision. Achieved notable success in project planning and execution, showcasing a positive attitude and attention to detail.
Overview
9
9
years of professional experience
Work History
Operations Assistant
JBE Sports
03.2016 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Trained and supervised employees on office policies and procedures.
Human Resources Intern
High Hampton Inn
05.2024 - 11.2024
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
Education
BBA - Business Management
Western Carolina University
Cullowhee, NC12.2024
Fundamentals of Risk Management
RIMS: Risk Management Community
10.2024
Skills
Attention to Detail
Positive Attitude
Professional and Friendly
Customer Support
MS Office
Inventory Management
Multitasking Abilities
Excel spreadsheets
Timeline
Human Resources Intern
High Hampton Inn
05.2024 - 11.2024
Operations Assistant
JBE Sports
03.2016 - Current
BBA - Business Management
Western Carolina University
Fundamentals of Risk Management
RIMS: Risk Management Community
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