Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hailey Kovacev

Friendswood,TX

Summary

Self-motivated, energetic, efficient, organized, team player with a keen attention to details. Comfortable communicating with all levels of management and peers. Able to assess enterprise’s strategic needs and provide solutions to meet those needs. Analytical thinker with the ability to resolve conflict in a timely manner to ensure world class customer satisfaction.

Overview

2
2
years of professional experience

Work History

Bank Teller

Frost Bank
10.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Team Member

Kirkland’s
05.2022 - 09.2022
  • Educated customers on current promotions and seasonal merchandise to support buying decisions
  • Achieves or exceeds goals associated with company initiatives and programs by actively engaging with customers to determine their taste and style and then matching their vision with appropriate products
  • Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner
  • Performed all activities associated with the purchasing of merchandise utilizing the company's POS software: Cash transactions, debit and credit transactions, returns, and inventory management
  • Contributed to bottom line revenue generation through the cross-sell of company branded credit cards.

Cashier/Server

Red River BBQ
10.2021 - 05.2022
  • Cash handling experience including cash, debit and credit transactions in a high volume atmosphere, understanding the importance of maintaining an accurate cash drawer
  • Developed exceptional communication skills while handling incoming customer calls and helping in the servicing of patrons needs
  • Ability to work in a team environment, both as a team player and when needed as a team lead
  • Customer centric focus, understanding the importance of delivering an exceptional customer service experience
  • Enhanced the revenue growth of Red River by being one of the leading sellers of enterprise gift cards during holiday focus.

Education

Dickinson High School
05.2022

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • SAP
  • Money Handling
  • Financial Transactions
  • Cash Counting

References

Furnished upon request.

Timeline

Bank Teller

Frost Bank
10.2022 - Current

Team Member

Kirkland’s
05.2022 - 09.2022

Cashier/Server

Red River BBQ
10.2021 - 05.2022

Dickinson High School

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Hailey Kovacev