Hailey Kowalski

• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

• Managed incoming calls and directed to appropriate department.
• Communicated with patients, ensuring that medical information was kept private.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Supported patient admissions, discharges and transfers to promote team efficiency.

Volunteer position

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Sanitized, restocked and organized hospital rooms and medical equipment.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Transported elderly patients to and from facilities and performed essential ambulatory care.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

Team Member of the Month - April 2020

• Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Built strong relationships with clients to deliver emotional support and companionship.
• Provided safe mobility support to help patients move around personal and public spaces.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Orchestrated efficient routing by producing accurate shipping documentation and package labels.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Answered questions about store policies and concerns to support positive customer experiences.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Checked prices for customers and processed items sold by scanning barcodes.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Seasonal position

• Created and maintained bill and material data bases
• Coordinates supplemental storage
• Efficient with computer software
• Digitized engineering notes and drawings
• Researched new vendors for inventory purposes