Summary
Work History
Education
Skills
Certification
Interests
Timeline
Generic

HAILEY K. SCIANO

Milwaukee,WI

Summary

Quick learner with an aptitude to accomplishing tasks efficiently and effectively with attributes including dedication, self-motivation and interpersonal skills. Creative, detail-oriented and hard working with a friendly and professional attitude towards customers and employees alike.

Work History

Bartender/Server

Service Industry
Milwaukee, WI
01.2003 - Current
  • Managed high-volume drink orders efficiently during peak service hours.
  • Oversaw daily bar operations, ensuring compliance with health and safety regulations.
  • Fostered strong relationships with regular customers, enhancing loyalty and repeat business.
  • Trained new staff on bar operations and customer service best practices.
  • Maintained inventory levels, ensuring timely restocking of supplies and ingredients.

Tour Guide

MILLER BREWING COMPANY
Milwaukee, WI
01.2018 - 2021
  • Guided diverse groups safely and efficiently through a an active/functioning brewery
  • Sharing engaging narratives and local insights into the history of Miller Brewing Company in Miller Valley
  • Implemented feedback systems to assess guest satisfaction and improve tour offerings.
  • Built personal relationships with guests to promote positive experiences and enhancing overall tour experience.

Marine Mammal Trainer

Milwaukee County Zoo - Oceans Connections
Milwaukee, WI
2012 - 2018
  • Participating in training sessions with seals and sea lions
  • Led enrichment activities to promote cognitive stimulation and physical exercise.
  • Mentored interns and volunteers in best practices for animal handling, training techniques and maintaining facility standards
  • Collaborated with veterinary staff to ensure comprehensive health management plans.
  • Conducted public educational presentations to enhance visitor engagement and awareness.
  • Streamlined communication processes among team members to enhance operational efficiency.

Educator

Milwaukee County Zoo - Ocean Connections
Milwaukee, WI
01.2010 - 2018
  • Hosting public presentations/shows
  • Designed curriculum aligned with conservation goals, promoting awareness of marine ecosystems among visitors.
  • Developed engaging educational programs for diverse audiences, enhancing visitor experience at marine exhibits.
  • Led workshops to train staff on effective animal interaction techniques and conservation messaging.
  • Collaborated with zoological teams to integrate educational content into animal care practices
  • Organization and management of program sales and merchandise

Brew Crew (Event Promotions Representative)

Milwaukee Brewers Baseball Club
Milwaukee, WI
01.2007 - 2017
  • Developed and executed promotional and fan related activities to enhance event experience
  • Used knowledge of area, local events, and history to capture attention and generate event attendance.
  • Greeted event participants and provided engaging experience.
  • Trained new representatives on promotional techniques and event protocols.
  • A Racing Sausage mascot

Team Coordinator

Dunham’s Sports
West Allis, WI
2018 - 2021
  • Provided exceptional customer service to enhance shopping experience and foster client relationships.
  • Processed transactions efficiently, maintaining accurate cash handling and register operations.
  • Assisted in inventory management, ensuring accuracy and availability of products on sales floor.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Providing customers with the knowledge required regarding DNR licenses and the legal selling of firearms

Captioning Assistant

CAPTEL
Milwaukee, WI
01.2009 - 2015
  • Transcribed audio content accurately for various media formats, ensuring clarity and readability.
  • Edited and reviewed captions for grammatical accuracy and adherence to company standards.
  • Led quality assurance initiatives to maintain high standards of accuracy across all captioned materials.

Education

Bachelor of Science - Psychology

University of Wisconsin, Milwaukee
Milwaukee, WI
12-2015

Skills

  • Adaptablity
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

  • First Aid/CPR Certified
  • PADI Open Water SCUBA certification
  • Bartender's License class A, B and C
  • Driver's License

Interests

  • Outdoor adventures such as hiking, rock climbing, camping, kayaking
  • Watching and participating in team sports including but not limited to baseball, football, hockey, soccer, tennis
  • Swimming
  • Yoga
  • Cooking
  • Travel
  • Numerous creative activities such as film, theater, drawing, painting, writing
  • Reading

Timeline

Tour Guide

MILLER BREWING COMPANY
01.2018 - 2021

Educator

Milwaukee County Zoo - Ocean Connections
01.2010 - 2018

Captioning Assistant

CAPTEL
01.2009 - 2015

Brew Crew (Event Promotions Representative)

Milwaukee Brewers Baseball Club
01.2007 - 2017

Bartender/Server

Service Industry
01.2003 - Current

Marine Mammal Trainer

Milwaukee County Zoo - Oceans Connections
2012 - 2018

Team Coordinator

Dunham’s Sports
2018 - 2021

Bachelor of Science - Psychology

University of Wisconsin, Milwaukee

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HAILEY K. SCIANO