Summary
Overview
Work History
Education
Skills
Awards
Interests
Timeline
Generic

Hailey Kuczkowski

Rhinelander,WI

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Knowledgeable and dedicated with extensive experience in the retail industry, specializing in quality, speed, and process optimization. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

13
13
years of professional experience

Work History

OGDEN OCC CUSTOMER SERVICE REPRESENTATIVE

The Home Depot
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Clear Communications and Documentation

Appliance and Flooring Specialist

The Home Depot
10.2019 - 10.2022
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
  • Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier, Food Service

Taco Bell
02.2019 - 09.2019
  • Worked Drive-thru at high paced speeds and also cooked and served customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Apparel Associate, Cashier

Shopko
10.2017 - 01.2019
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
  • Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.

Sales Floor Associate, Cashier, Deli

Walmart
10.2016 - 09.2017
  • Started in the Toy department and cashiered, then worked closing in the Deli.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Closing Manager

Domino’s
03.2016 - 09.2016
  • Closing Manager, counted the till and safe nightly, food safety and excellent customer service.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.

Cashier, Food Service

McDonald’s
06.2012 - 02.2016
  • Started as front end cashier, moved to fast paced Drive-thru and food service then to overnight manager.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Rhinelander High School
Rhinelander, WI
06.2015

Skills

  • Active listening
  • Critical thinking
  • Customer service
  • Customer relations
  • Problem resolution
  • Large/Small Equipment Operator
  • Relationship building
  • Call center experience
  • Excellent Documentation
  • Fast Learner
  • De-escalation techniques

Awards

  • Vice President’s Recognition Award, Came directly from District Management
  • Homer Awards, Sixteen awarded for excellent customer service - Customer Satisfaction Survey
  • Personal Name Mentions, 110+ Name Mentions - A customer has mentioned name a single time in a Customer Satisfaction Survey

Interests

  • Digital Art and Animation
  • Artificial Intelligence (AI) and Machine Learning
  • Web Development and Design
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Coding and Programming
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

OGDEN OCC CUSTOMER SERVICE REPRESENTATIVE

The Home Depot
10.2022 - Current

Appliance and Flooring Specialist

The Home Depot
10.2019 - 10.2022

Cashier, Food Service

Taco Bell
02.2019 - 09.2019

Apparel Associate, Cashier

Shopko
10.2017 - 01.2019

Sales Floor Associate, Cashier, Deli

Walmart
10.2016 - 09.2017

Closing Manager

Domino’s
03.2016 - 09.2016

Cashier, Food Service

McDonald’s
06.2012 - 02.2016

High School Diploma -

Rhinelander High School

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