Summary
Overview
Work History
Education
Skills
College
Timeline
Generic

Hailey Kuhns

Ithaca,NY

Summary

Skillful food and beverage Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences. Highly efficient and driven with focused and attentive nature. Experience running food, passing trays and explaining menus and dishes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Part time server

La Tourelle
06.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Hostess

Reds Place
05.2022 - 09.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Barista/Cashier Helper

College Town Bagels
07.2022 - 08.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

House and Pet Sitter

Rover.com
08.2022 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Exercised animals regularly with walks and rigorous play activities.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.

Catering Server

The Heights Cafe/Cornell Catering
05.2023 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Maintained flexible work schedule to meet event needs.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Utilized proper food handling techniques to establish safety and quality of food served.

Part time Server

Revelry Yards
06.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Arts - Media Studies

Cuny Hunter
New York, NY
05.2027

High School Diploma -

Ithaca High School
Ithaca, NY
06.2023

Skills

  • Stress Tolerance
  • Guest service
  • Strong Communication Skills
  • Cleaning and sanitizing
  • Food Safety
  • Beverage Service
  • Sanitation Standards
  • Equipment management
  • Exceptional customer service
  • Order Taking

College

Marymount Manhattan College, 2027

Timeline

Part time Server

Revelry Yards
06.2023 - 08.2023

Catering Server

The Heights Cafe/Cornell Catering
05.2023 - Current

House and Pet Sitter

Rover.com
08.2022 - Current

Barista/Cashier Helper

College Town Bagels
07.2022 - 08.2023

Hostess

Reds Place
05.2022 - 09.2022

Part time server

La Tourelle
06.2021 - 11.2022

Bachelor of Arts - Media Studies

Cuny Hunter

High School Diploma -

Ithaca High School

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Hailey Kuhns