Hailey Lambert
Bradenton,FL
Summary
Dynamic and results-oriented professional with a proven track record at Mojo Risin, adept at enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and multi-tasking, significantly improving efficiency and team collaboration. Skilled in cash handling and exceptional customer service, consistently achieving goals with an outgoing personality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Mojo Risin
11.2022 - 10.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Tournament Director
Derby Lane
10.2021 - 09.2023
- Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
- Resolved conflicts promptly among players, coaches, or spectators to maintain a positive atmosphere at events.
- Delivered successful tournaments with meticulous planning and execution of schedules and brackets.
- Evaluated tournament performance by conducting post-event analysis, identifying areas for improvement.
- Demonstrated excellent problem-solving capabilities under high-pressure situations during live events.
Bartender
Panorama Bowling
01.2021 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Package Handler
UPS
06.2018 - 12.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled, sealed, and loaded packages into correct trucks.
Bartender Shift Manager
American Legion
04.2018 - 12.2019
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
Mcnatts Dry-cleaner
01.2015 - 11.2017
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
GED -
Heritage High School
Palm Bay, FL05.2014
Skills
- Problem-Solving
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Client Service
- Store Opening and Closing
- Sales expertise
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
Certification
Bartending certificate
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Timeline
Sales Associate
Mojo Risin
11.2022 - 10.2024
Tournament Director
Derby Lane
10.2021 - 09.2023
Bartender
Panorama Bowling
01.2021 - 02.2022
Package Handler
UPS
06.2018 - 12.2019
Bartender Shift Manager
American Legion
04.2018 - 12.2019
Manager
Mcnatts Dry-cleaner
01.2015 - 11.2017
GED -
Heritage High School
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