Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Certification
Hi, I’m

hailey laney

montgomery,tx
hailey laney

Timeline

Kennel Technician

The Barkly Pet Retreat & Spa
07.2024 - Current

Assistant Manager

Claires Stores Inc
02.2024 - 07.2024

Customer Service Cashier

Kroger
07.2022 - 02.2024

Lake Creek High School

High School Diploma
08.2020 - 05.2024

Work History

The Barkly Pet Retreat & Spa

Kennel Technician
07.2024 - Current

Job overview

  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Claires Stores Inc

Assistant Manager
02.2024 - 07.2024

Job overview

  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Kroger

Customer Service Cashier
07.2022 - 02.2024

Job overview

  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Overview

3
years of professional experience
4
years of post-secondary education

Education

Lake Creek High School
Montgomery

High School Diploma
08.2020 - 05.2024

Skills

  • High work ethic
  • Time management
  • Care monitoring
  • Record keeping
  • Honest and dependable
  • Verbal and written communication
  • Organizational skills
  • Adaptability
  • Customer service
  • Information collection and recording
  • Problem-solving aptitude
  • Attention to detail

Summary

Dynamic and dependable professional with a strong work ethic, honed at The Barkly, where I enhanced client retention through exceptional customer service. Skilled in care monitoring and record keeping, I effectively trained staff and implemented strategies that improved animal wellbeing and operational efficiency, Adaptable problem-solver dedicated to fostering positive relationships.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementFlexible work hoursPaid time offCompany CultureHealthcare benefits

Certification

CPR certification

Veterinary medical certification

Teaching certification

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hailey laney