Summary
Overview
Work History
Education
Skills
Timeline
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HAILEY LANHAM

GAINESVILLE,VA

Summary

Experience supporting clients and excel in building relationships with clients, identifying new business opportunities and handling client communication. Also experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

7
7
years of professional experience

Work History

Business Associate

Fiducial Business Centers
02.2024 - 09.2025
  • Handled routine administrative tasks to ensure smooth daily operations.
  • Recorded daily financial transactions and maintained accurate ledgers.
  • Reconciled bank accounts
  • Assisted in preparation of financial reports for management review.
  • Created invoices and collected payments
  • Completed tax forms in compliance with legal regulations.
  • Created W9's and 1099's
  • Maintained consistent communication with clients
  • Collaborated with accountants to streamline bookkeeping procedures, enhancing overall efficiency.
  • Entered financial information into spreadsheets and accounting software
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.

Office Manager

Dynamics Physical Therapy
07.2022 - 12.2023
  • Managed scheduling and communication for team members, enhancing collaboration and productivity.
  • Processed Insurance Verifications
  • Implemented scheduling systems to optimize appointment management and reduce wait times.
  • Maintained compliance with healthcare regulations, improving operational standards.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Filed clinical submissions and claims.
  • Handled credentialing through CAQH.

Behavioral Therapist

Breakthrough Behavioral
12.2021 - 07.2022
  • Developed and implemented individualized treatment plans for clients with behavioral challenges.
  • Conducted assessments to evaluate client progress and adjust therapeutic approaches.
  • Educated clients and families on coping strategies and behavioral techniques to support development.
  • Monitored and documented client behavior, maintaining accurate records for ongoing assessment.
  • Developed rapport with clients by utilizing empathy and active listening skills, and creating a supportive therapeutic environment.
  • Helped teach important social, play and basic life skills.
  • Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.

Assistant Manager

Astar Explorer
10.2020 - 12.2021


  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Developed engaging lesson plans aligned with curriculum standards and student needs.
  • Fostered a positive classroom environment promoting respect, collaboration, and inclusivity.
  • Mentored new teachers on classroom management techniques and instructional best practices.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Assistant Restaurant Manager

Scotto's Rigatoni Grill
04.2018 - 10.2020
  • Trained and mentored staff on best practices for food safety and customer service standards.
  • Implemented staff scheduling systems to enhance labor efficiency and coverage during peak hours.
  • Collaborated with kitchen team to refine menu items based on customer feedback and seasonal trends.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Education

Certification - 40hr RBT Training

Autism Partnership Foundation

Bachelor of Science - Psychology

University of Maryland
05-2027

Certification - Child Psychology

Penn Foster Career School
Scranton, PA
12-2025

Certification - Intuit Bookkeeping

Intuit Quickbooks
10-2025

Certification - Quickbooks Online I & II

Intuit Quickbooks
10-2025

High School Diploma -

Manassas Park High School
Manassas, VA
06-2019

Skills

  • Analytical thinking
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Professionalism
  • Date Entry
  • Microsoft Office

Timeline

Business Associate

Fiducial Business Centers
02.2024 - 09.2025

Office Manager

Dynamics Physical Therapy
07.2022 - 12.2023

Behavioral Therapist

Breakthrough Behavioral
12.2021 - 07.2022

Assistant Manager

Astar Explorer
10.2020 - 12.2021

Assistant Restaurant Manager

Scotto's Rigatoni Grill
04.2018 - 10.2020

Certification - 40hr RBT Training

Autism Partnership Foundation

Bachelor of Science - Psychology

University of Maryland

Certification - Child Psychology

Penn Foster Career School

Certification - Intuit Bookkeeping

Intuit Quickbooks

Certification - Quickbooks Online I & II

Intuit Quickbooks

High School Diploma -

Manassas Park High School

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