Hailey Latimer
Ladson,SC
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Licensed Sales Producer
Allstate
02.2024 - Current
- Utilized targeted email campaigns and cold calling to increase revenue.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Finalized sales and collected necessary deposits.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
Customer Service Representative
Allstate
03.2023 - 02.2024
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Front of House Manager
Charleston Hospitality Group
04.2022 - 02.2023
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Resolved guests complaints while maintaining positive customer environment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Server
Outback Steakhouse
01.2021 - 04.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Legend Oaks Golf Club
10.2020 - 04.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upheld strict regulations for safe alcohol service and food safety.
Server
Sante Fe Cattle Co
03.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Southern Salads
09.2018 - 05.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to increase revenue.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Representative
Lifetouch Photography
10.2015 - 06.2017
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked with camera operators and photography team to optimize equipment and effects choices.
Education
No Degree - Elementary Education
Winthrop University
Rock Hill, SCHigh School Diploma -
Cane Bay High School
Summerville, SC06.2017
Skills
- New Agent Training
- Insurance product expertise
- Client Retention
- Asset protection expertise
- Policy Management
- Client Relationship Management
- Product presentation
- Insurance sales expertise
- Appointment Scheduling
- Product Knowledge
Timeline
Licensed Sales Producer
Allstate
02.2024 - Current
Customer Service Representative
Allstate
03.2023 - 02.2024
Front of House Manager
Charleston Hospitality Group
04.2022 - 02.2023
Server
Outback Steakhouse
01.2021 - 04.2022
Bartender
Legend Oaks Golf Club
10.2020 - 04.2021
Server
Sante Fe Cattle Co
03.2019 - 03.2020
Cashier
Southern Salads
09.2018 - 05.2019
Customer Service Representative
Lifetouch Photography
10.2015 - 06.2017
No Degree - Elementary Education
Winthrop University
High School Diploma -
Cane Bay High School
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