HAILEY LAWRENCE
Service Center Representative
Eaton Rapids
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Service Center Representative
Michigan State University
11.2024 - Current
- Provided exemplary customer service to clients, resolving their inquiries and concerns with accuracy and efficiency.
- Adhered to all established policies, procedures, standards, guidelines related to quality assurance processes.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Updated and maintained database with accurate customer information and timely data entry.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Pharmacy Technician
Meijer
12.2023 - 08.2025
- Input patient and prescription information to produce labels and assist in prescription filling process.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained patient confidentiality when handling records and sensitive data.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Processed insurance claims and payments for medications.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Answered pharmacy telephones to respond to questions or requests.
- Excellent customer service, as well as working with providers to ensure a good pharmacy experience.
Sales Associate
Dollar General
05.2021 - 04.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Met merchandising standards by keeping store stocked and products faced.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
Education
Bachelor of Science (B.S.) - Psychology
Michigan State University
East Lansing, MI04.2027
High School Diploma - undefined
South Haven High School
South Haven, MI05.2023
Skills
- Compassionate
- Problem-solving
- Reliable team player
- Time management
- Problem resolution
- Adaptability and flexibility
Certification
Certified Clinical Medical Assistant (CCMA)
Timeline
Service Center Representative
Michigan State University
11.2024 - Current
Pharmacy Technician
Meijer
12.2023 - 08.2025
Sales Associate
Dollar General
05.2021 - 04.2023
High School Diploma - undefined
South Haven High School
Bachelor of Science (B.S.) - Psychology
Michigan State University
Similar Profiles
Lillian O'DowdLillian O'Dowd
Wellness Service Leader at University Club of Michigan State UniversityWellness Service Leader at University Club of Michigan State University
Nora CoffeyNora Coffey
Student Clerical Assistant 1 at University Advancement Michigan State UniversityStudent Clerical Assistant 1 at University Advancement Michigan State University
Owen BrewerOwen Brewer
Wellness Specialist at University Club of Michigan State UniversityWellness Specialist at University Club of Michigan State University
Md. Mahamudul HasanMd. Mahamudul Hasan
Field Enumerator at Collaborative Research(Colombia University and Michigan State University)- Enhancing Informal Risk Sharing and Private Initiative to Mitigate Local Environmental Risks(CR-IRPM)- NGO Forum for Public HealthField Enumerator at Collaborative Research(Colombia University and Michigan State University)- Enhancing Informal Risk Sharing and Private Initiative to Mitigate Local Environmental Risks(CR-IRPM)- NGO Forum for Public Health
ELLESANDRA VANDORPELLESANDRA VANDORP
Veterinary Assistant at Snow Animal Health CareVeterinary Assistant at Snow Animal Health Care