Summary
Overview
Work History
Skills
Timeline
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Hailey Lea

Cedar City

Summary

Proven leader and adept multitasker, I leveraged strategic thinking and exceptional customer service at Wingate by Wyndham Hotel to elevate guest satisfaction and streamline operations. Skilled in problem-solving and telephone etiquette, I consistently enhanced business growth and constant improvement in all departments, demonstrating adaptability across diverse roles.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Wingate by Wyndham Hotel
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Answered phone systems promptly and used professionalism, along with great customer skills, to make reservations and answer any questions to the best of my ability.

Breakfast Attendant

Abbey Inn Of Cedar City
07.2021 - 12.2021
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
  • Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.

Crew Member

Little Caesars Pizza
03.2019 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Wendys Restaurant
05.2018 - 07.2018
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.

Skills

  • Customer service
  • Money handling
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Data entry
  • Telephone etiquette

Timeline

Assistant Manager

Wingate by Wyndham Hotel
06.2022 - Current

Breakfast Attendant

Abbey Inn Of Cedar City
07.2021 - 12.2021

Crew Member

Little Caesars Pizza
03.2019 - 12.2019

Crew Member

Wendys Restaurant
05.2018 - 07.2018

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Hailey Lea