Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
6
6
years of professional experience
Work History
Clerical Assistant
Icyhot Heating and Air Conditioning
09.2021 - Current
Maintain organized filing systems for easy record access and accuracy
Improve office processes, optimizing service scheduling and payment management
Maintained organized files and stocked supplies to support team needs and maximize performance.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Sales Lead/Key Holder
Bath and Body Works - Kentwood Towne Center
07.2020 - 09.2021
Demonstrated strong customer service skills by actively engaging with customers to uncover their needs and recommend products
Quickly adapted to new roles within the sales floor, transitioning from a cashier to the front of the sales floor to greet and assist customers
Successfully promoted to a manager position, showcasing leadership abilities and dedication to the team's success
Led sales team to exceed targets, fostering a collaborative environment and implementing innovative customer engagement strategies
Optimized store operations, resulting in improved efficiency and customer satisfaction scores
Managed inventory with precision, ensuring product availability and minimizing stockouts during peak shopping seasons
Mentored new hires, accelerating their onboarding process and enhancing team performance